Mary Granata
Alhambra,CA
Summary
Proven in delivering exceptional customer service and office organization, I excel in fast-paced environments, as demonstrated at previous jobs. Fluent in Spanish, I adeptly handle sensitive information and resolve billing discrepancies, fostering trust and efficiency. My skills in problem-solving and telephone etiquette are complemented by a track record of fostering positive relationships and ensuring customer satisfaction. I am a dependable and quick-learning team player who also has effective communication and organization skills.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Chuze Fitness
11.2023 - Current
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Completed data entry and filing to keep records updated for easy retrieval.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Ice Cream Server
Afters Ice Cream
08.2023 - 01.2024
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Kept tidy and organized area to comply with cleanliness standards.
- Addressed customer inquiries and concerns promptly, fostering an atmosphere of exceptional service.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Learned and adapted quickly to new technology and software applications.
Barista
ItsBobaTime
06.2021 - 05.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Alhambra High School
Alhambra, CA05-2023
Skills
- Customer Service
- Telephone Etiquette
- Problem-solving skills
- Office Organization
Languages
Spanish
Professional Working
Interests
- I like trying new recipes and food trends
- Gym Workouts
- Music
Timeline
Front Desk Receptionist
Chuze Fitness
11.2023 - Current
Ice Cream Server
Afters Ice Cream
08.2023 - 01.2024
Barista
ItsBobaTime
06.2021 - 05.2023
High School Diploma -
Alhambra High School
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