Mary Granger
Villa Park,IL
Summary
Dynamic leader with extensive experience in curriculum development and strategic planning. Proven track record of enhancing team performance and ensuring compliance through innovative e-learning strategies. Expertise in fostering professional growth and driving revenue increases through effective training and mentorship.
Overview
25
25
years of professional experience
Work History
Director of Curriculum, Education, Student Clinics, & Brand Ambassador
G Skin & Beauty Institutes
Oak Brook, IL
01.2019 - Current
- Oversaw execution of key functions, improving training and coaching for teachers in curriculum and protocols.
- Conducted regular meetings with department heads to assess progress on strategic initiatives.
- Developed policies and procedures ensuring compliance with corporate standards and regulations.
- Recruited, trained, supervised, evaluated, and mentored staff members to enhance team performance.
- Led campus-wide audits to verify curriculum compliance with industry standards and NACCAS regulations.
- Reviewed and updated curriculum and service protocols to align with best practices.
- Created engaging CEU classes, promoting professional development through seasonal training opportunities.
- Directed rollout of new LMS system, advising on content adaptation for operational efficiency.
- Developed curriculum for Advanced Aesthetics Licensure in multiple states & implanted national rollout
Spa Manager and Trainer
Zazu Salon & Day Spas
Hinsdale, IL
01.2018 - 01.2019
- Spearheaded daily operations for multi-million-dollar spas, enhancing service efficiency.
- Coached massage therapists and estheticians on retail sales, services, and customer care practices.
- Delivered recommendations for innovative skin and body treatments and product development strategies.
- Supervised inventory management and procurement processes while organizing weekly staff evaluations.
- Achieved 20% increase in service and retail revenue by recruiting and training new staff.
- Oversaw development and execution of comprehensive marketing campaigns.
Regional Coach and District Manager
European Wax Center
Northern Illinois
01.2014 - 01.2015
- Directed operations of six waxing centers in downtown Chicago.
- Executed strategic initiatives for 10 franchised locations and organized successful launches.
- Developed and implemented MIT and PDM programs to enhance service quality.
- Coached European Wax Center location on effective operational strategies.
- Mentored regional trainers on advanced training techniques and best practices.
- Achieved significant increases in retail, package, and service sales through targeted efforts.
- Boosted location revenue by delivering on-demand training boot camps.
- Conducted bi-weekly corporate coaching calls for all regional managers.
Director of Spa Operations
Seva Beauty
Highland Park, IL
04.2013 - 03.2014
- Oversaw implementation of activities across corporate-owned spas nationwide.
- Directed operations for HR and e-learning departments to enhance efficiency.
- Administered development and delivery of e-learning courses and webinars for franchise department.
- Led strategic projects, including mystery shopper initiatives and private label product development.
- Facilitated staff training across 35 locations through development of virtual spa training system.
- Established new spas and managed grand opening events to ensure successful launches.
Esthetic Teacher
Tricoci University of Beauty Culture
Bridgeview, IL
01.2013 - 01.2014
HR and Marketing Manager
Zazú Salon and Day Spa
Hinsdale, IL
01.2010 - 01.2013
Spa Manager
Zazú Salon and Day Spa
Hinsdale, IL
01.2007 - 01.2010
Esthetic Teacher
Tricoci University of Beauty Culture
Bridgeview, IL
01.2006 - 01.2007
Esthetic Teacher
Pivot Point International
Evanston, IL
02.2005 - 06.2005
National Spa Trainer
Elizabeth Arden/Mario Tricoci
Palatine, IL
01.2000 - 09.2000
Education
Advanced Esthetician & Laser Technician - Medical
G Skin & Beauty Institute
Reno, NV03-2022
Esthetician Teacher - Education
Pivot Point International
Evanston, IL02-2005
Esthetician - Esthetics
Pivot Point International
Schaumburg, IL02-1999
Skills
- Laser technician expertise
- Medical esthetics
- Strategic planning
- LMS design and management
- Curriculum development and mapping
- Project management
- Professional development
- Data analysis
- Teacher training and support
- E-learning strategy
Timeline
Director of Curriculum, Education, Student Clinics, & Brand Ambassador
G Skin & Beauty Institutes
01.2019 - Current
Spa Manager and Trainer
Zazu Salon & Day Spas
01.2018 - 01.2019
Regional Coach and District Manager
European Wax Center
01.2014 - 01.2015
Director of Spa Operations
Seva Beauty
04.2013 - 03.2014
Esthetic Teacher
Tricoci University of Beauty Culture
01.2013 - 01.2014
HR and Marketing Manager
Zazú Salon and Day Spa
01.2010 - 01.2013
Spa Manager
Zazú Salon and Day Spa
01.2007 - 01.2010
Esthetic Teacher
Tricoci University of Beauty Culture
01.2006 - 01.2007
Esthetic Teacher
Pivot Point International
02.2005 - 06.2005
National Spa Trainer
Elizabeth Arden/Mario Tricoci
01.2000 - 09.2000
Advanced Esthetician & Laser Technician - Medical
G Skin & Beauty Institute
Esthetician Teacher - Education
Pivot Point International
Esthetician - Esthetics
Pivot Point International