MARY GRANT-RUCKER

Educated clients on various lending products available, helping them make informed decisions that best suited their financial goals. Completed an average of 15 applications per day

• Collaborated with underwriting team to ensure adherence to lending guidelines while maintaining client confidentiality through entire process
• Resolved customer complaints promptly and professionally, resulting in increased satisfaction rates among borrowers.
• Developed strong relationships with clients, fostering trust and loyalty to maintain high retention rate of satisfied customers.
• Streamlined lending process for clients, guiding them through document preparation and submission requirements.
• Assisted customers with completing loan applications and other paperwork.

• Team was responsible for average of 250 invoices per day for an amount of no less than 250K to as high as 750K in product to be bought, sold and distributed between Carrier & various Home warranty companies across the nation
• Also had to ensure ordered products were up to date and within specifications to be used by approved warranty companies to be distributed to approved contractors for public use.
• If product was defective in any way it had to be replaced and or refund appropriately
• Contact : Michael Haack - 801-645-5003
• Maintained organized electronic filing system for easy access of critical billing documents, optimizing workflow for entire team.
• Reduced invoice discrepancies by consistently monitoring accounts receivable and following up on outstanding balances.
• Ensured timely issuance of credit notes and adjustments for accurate reflection of client transactions in financial records.
• Trained new employees on invoicing procedures, contributing to build efficient well-prepared workforce capable of handling complex tasks independently.

• Was responsible for training new agents for one month after in class training to prepare to join their primary responsibilities.
• Implemented regular check-ins with both mentors and mentees to ensure all members were feeling supported throughout their journey together.
• Provided ongoing training opportunities for lead mentors, ensuring continuous growth and development within their roles.
• I was experienced and responsible enough that I was tasked to join selected team members assigned to Cebu City Philippines to help train 1st and 2nd wave of new call canter reps in 2018
• I was tasked as POC / Partial Supervisor for 2months when another supervisor was granted another Job opportunity
• Contact : Jacklyn Dodd - 801-686-7134
• Contributed to creation of positive culture within mentoring team by celebrating successes, acknowledging challenges, and supporting personal growth opportunities.
• Served as ambassador for mentorship program at team events and conferences, raising awareness about our work and its impact on participants'' careers.

Collaborated with other team members on special projects and group events

• Managed closing duties, including restocking items and reconciliation of cash drawer
• Fielded average of 50-75 customer service calls per day
• Scheduled, organized, Distributed all incoming teams from small groups of 15 to large groups of 250 or more TDY personnel from all military branches to say in on and o base lodging
• Coordinated with civilian personnel to lodge active duty military members appropriately according to rank and length of stay.
• Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
• Served as ambassador for property by engaging with prospective guests at local events and community gatherings to promote hotel offerings.
• Collaborated with housekeeping staff to ensure rooms were ready, enhancing overall guest experience.
• Maintained clean and inviting reception area, reinforcing Military Lodgings commitment to excellence in hospitality standards.
• Trained new Guest Service Representatives on front desk procedures and customer service best practices.
• Developed rapport with regular guests, leading to increased loyalty and repeat business.