Summary
Overview
Work History
Education
Hobbies and Interests
Affiliations
Timeline
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Mary Grant-Williams

Montgomery,Alabama

Summary

Develops collaborative environments centered on customer needs to achieve optimal results. Aligns teams and processes for seamless execution in dynamic settings, driving continuous improvement and business growth. Upholds company culture and ethical standards while fostering confidence through clear communication and positive influence. Accounts Receivable Specialist with expertise in accounting principles, financial reporting, and data analysis, consistently improving operational efficiency and reducing delinquency on outstanding invoices.

Overview

9
9
years of professional experience

Work History

Accounts Receivable Specialist III

Rheem Manufacturing Company
Montgomery, Al
03.2022 - Current
  • Prepares and processes account payable checks, wire transfers, and ACH payments.
  • Prepare and send invoices to clients.
  • Reconcile any irregularities in receipts.
  • Update client accounts based on payment or contact information.
  • Generate revenue for companies by ensuring that clients are properly billed for goods or services.
  • Assist other team members with their work if need to ensure the job is completed in a timely manner.
  • Check and promptly respond to all emails and messages sent via Microsoft Teams.
  • Accepts accountability for all work performed by me.
  • Work collaboratively with accounts payable and other accounting staff to ensure accuracy in department finances.

Customer Service Professional III

Rheem Manufacturing Company
Montgomery, Alabama
09.2019 - 03.2022
  • Confer with customers by telephone and email to provide information about products or services, orders, shipping changes, warranty and tracking information.
  • Partners with the sales team to meet and exceed customer's service expectations.
  • Provides timely and accurate information to incoming customer on quotes, order status and product knowledge requests.
  • Assist customers with complex International and large commercial orders.
  • Extensive phone and email contact with dealers, wholesalers, retailers, customers, and internal customers concerning production and shipping dates, price and availability of product, warranty information, and returned goods.
  • Processes and modifies customer orders/changes/returns according to established department policies and procedures.
  • Scale larger orders and suggest changes to achieve full truck load status and reduce freight costs.
  • Take ownership of customer complaints and take necessary steps to resolve and prevent reoccurrence.
  • Works closely with the credit department to resolve disputed credit items.
  • Coordinate with the Sales, Accounting, Scheduling, Shipping, Production Control, Logistics and other departments as needed eliminating delays and facilitating prompt deliveries.
  • React quickly to changing priorities, processes and systems.
  • Assist with training of sales representatives and new team members on order management system and processes.

Sr. Warranty Claim Analyst

Rheem Manufacturing Company
Montgomery, Alabama
04.2019 - 09.2019
  • Responsible for providing effective customer service for external customers and outside sales staff by using in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.
  • Handle escalated calls along with complex customer and order management issues.
  • Created credits and debits for corrections on various accounts.
  • Performs other duties as assigned.
  • Execute essential duties in the absence of the supervisor.
  • Equipped new staff with required knowledge to perform the duties as a Rheem Warranty Claim Analyst II.
  • Processed and reviewed spreadsheets for accuracy before being submitted.
  • Assisted other staff with work if they were falling behind to ensure the team met their goals.
  • Performed all job duties at an above rating while maintaing perfect attendance.

Warranty Claim Analyst II

Rheem Manufacturing Company
Montgomery, Alabama
07.2016 - 04.2019
  • Reviewing Financial Spreadsheets for accuracy.
  • Providing World Class customer service to all customers.
  • Trained new employees on processing claims and data entry procedures.
  • Created credits and debits for corrections on various accounts.
  • Created Tip & Hints on How to Improve Call Scores.
  • Handled several escalated calls which resulted in satisfied customers.
  • Verified warranty policies and procedures for water heater returns with Home Depot Stores.
  • Daily processed individual store claims, SF&I credits, and processed various store RLC spreadsheets.

Education

Bachelor of Arts & Science - Psychology, English

The University of Alabama
Tuscaloosa, Alabama
08.2000

Associate Degree in Science - Liberal Arts

Barton County Community College
Great Bend, KS
05.1998

Hobbies and Interests

Active Member of the Living Word Church, Former member of The University of Alabama Women's Track Team, Reading, Exercising

Affiliations

  • Active member of the Living Word Church
  • Life Coach
  • Exercise Regularly

Timeline

Accounts Receivable Specialist III

Rheem Manufacturing Company
03.2022 - Current

Customer Service Professional III

Rheem Manufacturing Company
09.2019 - 03.2022

Sr. Warranty Claim Analyst

Rheem Manufacturing Company
04.2019 - 09.2019

Warranty Claim Analyst II

Rheem Manufacturing Company
07.2016 - 04.2019

Bachelor of Arts & Science - Psychology, English

The University of Alabama

Associate Degree in Science - Liberal Arts

Barton County Community College

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Mary Grant-Williams