Mary Gray
Moscow,IA
Summary
Dynamic bakery professional with extensive experience at Hy-Vee, excelling in quality assurance and customer service. Proven track record in reducing waste and enhancing product freshness through effective inventory control. Skilled in baking techniques and team collaboration, consistently delivering high-quality baked goods that drive customer satisfaction and loyalty.
Overview
15
15
years of professional experience
Work History
Bakery Worker
HYvee
Many
05.2025 - Current
- Operated baking equipment to produce fresh bread and pastries daily.
- Assisted in inventory management, ensuring stock levels met demand efficiently.
- Maintained cleanliness and organization of the bakery area to uphold health standards.
- Collaborated with team members to optimize production schedules and workflow efficiency.
- Prepared ingredients according to recipes, ensuring quality and consistency in baked goods.
- Supported customer service by answering questions and providing product recommendations.
- Used utensils and equipment to portion, wrap and display bakery items.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Mixed dough, scaled breads, and cakes, fried doughnuts and performed baking duties.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Strengthened customer loyalty by promptly addressing any concerns or complaints and taking corrective action as needed.
- Reduced waste by efficiently managing inventory and rotating products to ensure freshness.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
- Trained new staff on bakery procedures, safety protocols, and equipment usage.
- Monitored baking processes, adjusting times and temperatures for optimal results.
- Increased sales with effective product promotions and attractive displays.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Bakery Team Lead
HyVee
Davenport, Ia
10.2022 - 05.2025
- Trained and mentored team members on baking techniques and safety protocols.
- Maintained compliance with health regulations, ensuring a clean and safe work environment.
- Conducted regular equipment maintenance checks, reducing downtime due to malfunctions or repairs.
- Implemented quality control measures, resulting in fewer customer complaints and product returns.
- Improved bakery efficiency by implementing streamlined processes and procedures.
- Supervised daily bakery operations, ensuring consistent product quality and timely completion of tasks.
- Ensured a safe work environment by maintaining strict adherence to food safety guidelines and sanitation standards.
- Maintained cleanliness and hygiene in bakery premises.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Followed food safety standards when handling ingredients.
- Packaged finished products for sale.
- Trained new employees on bakery methods and procedures.
- Supervised daily bakery operations to ensure product quality and consistency.
Baker
HyVee
Davenport, IA
04.2019 - 09.2022
- Managed daily operations of baking department, ensuring quality and freshness of baked goods.
- Developed new recipes and improved existing products to enhance customer satisfaction.
- Oversaw inventory management, minimizing waste while maintaining stock levels for production needs.
- Ensured compliance with health regulations and maintained cleanliness standards in the baking area.
- Conducted quality control checks on all baked products, guaranteeing consistency and excellence in presentation.
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Managed customer service operations, including taking orders and resolving complaints.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Maintained accurate inventory of baking supplies and ingredients.
- Enhanced bakery's reputation for quality by consistently producing high-standard baked goods.
- Maintained cleanliness and organization in baking area, meeting health and safety standards.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Cleaned and maintained kitchen equipment and oven.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
Bakery Manager
HyVee
Davenport, IA
09.2011 - 04.2019
- Oversaw daily bakery operations, ensuring product quality and freshness.
- Trained staff on baking techniques and food safety standards.
- Managed inventory levels to optimize supply chain efficiency.
- Developed new recipes, enhancing menu offerings and customer satisfaction.
- Implemented process improvements, reducing waste and increasing productivity.
- Coordinated staff schedules to meet peak demand periods effectively.
- Monitored compliance with health regulations and safety protocols consistently.
- Engaged with customers to gather feedback, driving service enhancements.
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Maintained and controlled inventory of baked goods.
- Oversaw all aspects of quality control to maintain consistently high standards for baked goods produced at the facility.
- Collaborated with other department managers to develop cross-promotional strategies that boosted overall store revenue.
- Customized supply ordering to match seasonal demand, ensuring availability of popular items and reducing excess stock.
- Optimized staffing schedules based on peak times, improving service speed and customer satisfaction.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Maintained cleanliness and hygiene in bakery premises.
- Submitted reports to senior management to aid in business decision-making and planning.
- Researched issues to obtain appropriate answers to customer inquiries.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented health and safety protocols, ensuring compliance with regulations and creating safe working environment.
- Created marketing strategies and promotional campaigns to increase customer traffic and boost sales.
- Established performance goals and empowered bakers to e
- Guaranteed all baked goods were cooked according to customers tastes and needs
- Monitored inventory levels and identified opportunities for cost savings.
- Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
- Assisted in designing new menu items, incorporating seasonal ingredients for optimal freshness and taste.
Education
High School Diploma -
Muscatine High School
Muscatine, IASkills
- Food safety
- Packaging products
- Cleaning duties
- Allergen awareness
- Ingredient measuring
- Sanitation procedures
- Recipe following
- Expiration monitoring
- Mixing techniques
- Temperature monitoring
- Pastry making
- Portion control
- Product presentation
- Frosting application
- Specialty breads
- Cake decorating
- Dough preparation
- Bread baking
- Communication
- Workplace safety
- Customer service
- Food preparation
- Work prioritization
- Team collaboration
- Food handling safety
- Quality assurance
- Bakery equipment knowledge
- Food safety compliance
- Product rotation
- Performance improvement
- Phone etiquette
- Customer needs assessment
- Supply ordering
- Inventory control
- Stock replenishment
- Ingredient selection
- Waste reduction
- Temperature control
- Recipe adaptation
- Stocking and shelving
- Ordering procedures
- Surface cleaning
- Accurate order fulfillment
- Stock rotation
- Customer inquiries
- Health department standards
- Customer satisfaction
- Display case setup
- Shrink reduction
- Product merchandising
- Friendly and outgoing
- Cleaning and sanitizing
- Verbal and written communication
- Merchandising strategies
- Upselling and cross selling
- Baking equipment operation
- Health department regulations
- Packaging expertise
- Baking assistance
- Pastry displays
- Organization
- Reliable and responsible
- Creative thinking
- Positive customer engagement
Timeline
Bakery Worker
HYvee
05.2025 - Current
Bakery Team Lead
HyVee
10.2022 - 05.2025
Baker
HyVee
04.2019 - 09.2022
Bakery Manager
HyVee
09.2011 - 04.2019
High School Diploma -
Muscatine High School