Mary Greatroex
New London,CT
Summary
Seasoned Executive Assistant and General Manager of Operations, notably with Mohegan Sun Casino, Pasta Vita Partnership, excels in office management and strategic leadership. Demonstrated success in enhancing operational efficiency and fostering team productivity through meticulous attention to detail and strong problem-solving abilities. Achieved significant cost savings and improved customer satisfaction by leveraging relationship-building skills and administrative expertise. Customer service-focused hospitality Beverage Director with strong expertise and content knowledge of beer, fine wines and spirits. Built career of 18 years of experience improving restaurant standards in providing quality beverages and service. Highly skilled in managing employees through entire hiring, training and scheduling areas. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Executive Assistant
Pasta Vita Gourmet Food Company
2006.04 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Facilitated training and onboarding for incoming office staff.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
- Negotiated with vendors for cost savings, securing high-quality services at reduced rates.
- Facilitated onboarding of new employees, ensuring smooth transition into company culture and workflow.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Led staff and vendors in providing high level of service for owner and guests.
General Manager of Operations
Mohegan Sun Casino, Pasta Vita Partnership
2015.02 - 2017.03
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Implemented technology upgrades which resulted in increased workflow efficiency.
- Trained, coached and mentored staff to support smooth adoption of new [Type] program.
- Reduced lead times through careful planning.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Education
High School Diploma -
Old Saybrook Senior High School
Old Saybrook, CT06.2008
Skills
- Executive Support
- Office Management
- Strong Problem Solver
- Meticulous attention to detail
- Customer Service
- Scheduling
- Calendar Management
- Meeting planning
- Staff Management
- Invoice Processing
- Phone Etiquette
- Social Media Management
- Quality Control
- Microsoft Office
- Relationship Building
- Team Leadership
- Analytical Thinking
- Work Prioritization
- File Maintenance
- Supply Ordering
- Operating Procedures
Timeline
General Manager of Operations
Mohegan Sun Casino, Pasta Vita Partnership
2015.02 - 2017.03
Executive Assistant
Pasta Vita Gourmet Food Company
2006.04 - Current
High School Diploma -
Old Saybrook Senior High School
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