I am a highly versatile, hard working and motivating team member. I am very passionate about giving back and helping others. My experience working with people going though very tough times has given me the empathy and patience to give care with love, guidance and boundaries creating a trusting and encouraging atmosphere.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Residential and Crisis Support Specialist
Havenly
Pontiac, MI
07.2023 - Current
Answered incoming calls from individuals in crisis and provided support, understanding, and resources.
Gathered information about callers' situations including demographics, symptoms, medical history, prior crises.
Assessed the severity of the caller's distress and determined appropriate interventions or referrals for further assistance.
Maintained accurate records of all conversations with clients using a computer-based system.
Developed individualized safety plans with callers to reduce risk of harm or self-harm during times of crisis.
Educated callers on stress management strategies and healthy coping skills for managing difficult emotions or stressful situations.
Acted as an advocate for clients by connecting them to available resources such as housing programs or food banks.
Organized and managed donations for shelter residents, such as clothing, food, and hygiene products.
Assisted with the intake process by gathering information from clients and verifying eligibility for services.
Assisted in developing individual service plans that met the needs of each resident.
Facilitated weekly group activities focused on relationship building and life skills development.
Developed relationships with local community resources to ensure access to additional services for shelter residents.
Monitored recreational facilities during leisure hours ensuring safe participation by all guests.
Responded promptly and appropriately to any medical emergencies which may arise within the shelter.
Stayed on top of laundry, sweeping and disinfection protocols.
Maintained accurate records and documented client data in company databases.
Made referrals to utilize community resources for resident's needs.
Caregiver
In Home Supportive Services
Livonia, MI
01.2023 - 04.2023
Provided 24 hour care
Assisted with activities of daily living such as bathing, dressing and grooming.
Provided companionship for by engaging in conversation and participating in recreational activities.
Transported to doctor appointments and other errands.
Monitored vital signs including blood pressure, temperature and pulse rate.
Prepared meals according to dietary requirements and assisted with feeding when necessary.
Administered prescribed medications on a timely basis following care plan instructions.
Maintained accurate records changes in condition, medications administered and other pertinent information.
Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
Performed housekeeping tasks such as laundry and changing linens.
Life Enrichment Manager
Waltonwood Twelve Oaks
Novi, MI
01.2007 - 04.2018
Created monthly activity calendars with engaging activities, events, and outings that meet the social, cognitive, physical, spiritual, and emotional needs of residents living in an assisted living community.
Organized volunteer opportunities to promote civic engagement in the community.
Provided individualized assistance to ensure participation in activities for those unable to do so independently.
Cultivated relationships with local businesses to secure donations for special events and outings.
Supervised staff members responsible for providing direct care services during activities.
Scheduled transportation for offsite trips, ensuring safety of participants at all times.
Monitored budgeting for activity supplies and equipment purchases.
Collaborated with other departments to coordinate facility-wide events such as holiday celebrations or fundraising initiatives.
Lead weekly team meetings to discuss upcoming programs, address any issues or concerns related to programming, and assign tasks accordingly.
Engaged residents in meaningful conversations about their interests, hobbies, goals., encouraging them to participate in relevant activities and programs.
Educated families on available support groups while also offering support when needed.
Encouraged family involvement in programming whenever possible by designing activities specifically tailored towards them.
Adapted existing programs based on changing needs within the facility or community.
Developed special one-on-one programs for when residents were ill or unable to take part in group activities.
Encouraged residents to help with holiday decorating under supervision of facility's volunteer staff.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Education
High School Diploma -
Walled Lake
Walled Lake, MI
06.1994
Skills
Client Advocacy
Patient Support
Crisis Prevention Intervention (CPI)
Community Resources
Trauma Informed Care Framework
Scheduling Oversight
Relationship Building
Client Needs Assessments
Mental Health Crisis Response
Program Coordination
Activity Planning
Employee Work Scheduling
Critical Thinking
Budget Development
Maintaining Client Records
Certification
WaltonwoodHave
Alzheimer's and Dementia Care Fire Safety
Fall Prevention
Identifying Needs for Seniors, Senior life enrichment
CPR Certified
Crisis Line Certified
Danger Assessment Certified
Life Skills
Raised 4 Sons and I was a room mom and sports mom.
Had a licensed in home Daycare when my Children were young.
Previous Sunday School Teacher.
I have been a nanny to a friends 4 children in California and for my cousin here in Michigan.
I spent 5 years traveling and worked Serving Tables at local Restaurants, Scuba Diving and on a Charter Boat as a Deckhand