Mary Griego
Texas City ,TX
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my role at the University of Texas Medical Branch. Skilled in data entry and maintaining professionalism under pressure, I excel in optimizing patient experiences and administrative efficiency. Achieved significant improvements in patient service delivery through effective scheduling and quality assurance. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
25
25
years of professional experience
Work History
Receptionist
The Breakers
01.2024 - Current
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Resolved customer problems and complaints.
Transplant Coordinator Assistant
University of Texas Medical Branch
01.2012 - 03.2013
- Assisted with patient with limited mobility by offering exercises, advice and assistive devices.
- Ordered and restocked medical supplies for [Type] office.
- Maintained detailed records of patient health information in [Type].
- Collaborated with other healthcare professionals to develop comprehensive care plans.
- Scheduled tests and procedures for patients needing additional or specialized care.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Greeted guests in with friendliness and professionalism.
- Created and distributed agendas for meetings and conference calls as part of meeting preparation.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Patient Service Specialist
University of Texas Medical Branch
01.2012 - 02.2013
- Resolved patient billing issues in line with established guidelines.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Addressed bad debts in line with set protocols.
- Responded to inquiries by directing calls to appropriate personnel.
- Verified patient insurance eligibility and entered patient information into system.
- Delivered support to medical staff in completion of patient paperwork.
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Greeted and assisted patients with check-in procedures.
Patient Service Specialist
University of Texas Medical Branch
01.2009 - 04.2010
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Resolved patient billing issues in line with established guidelines.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Educated patients on importance of preventive health care and insurance coverage.
- Responded to inquiries by directing calls to appropriate personnel.
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
- Delivered support to medical staff in completion of patient paperwork.
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Fellowship Coordinator
University of Texas Medical Branch
01.2007 - 09.2008
- Organized meetings and prepared and distributed materials for conferences and didactic educational activities.
- Planned departmental annual events focused on recruitment, orientation, graduation and faculty retreats.
- Organized and detail-oriented with a strong work ethic.
- Coordinated inpatient consultations and maintained consultation records.
- Time keeper.
Financial Counselor
University of Texas Medical Branch
01.2001 - 11.2007
- Identified healthcare resources and programs for patients unable to meet financial obligations.
- Conducted interviews with patients and family members and answered questions regarding insurance benefits.
- Documented details regarding contact with patients, providers and other individuals in system.
- Liaised between patient, doctor and insurance provider to smooth claims processes.
- Work closely with Department of Human Services
Out Patient Service Associate
University of Texas Medical Branch
01.2000 - 12.2001
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Engaged with patients to provide critical information.
- Verified patient insurance eligibility and entered patient information into system.
- Delivered support to medical staff in completion of patient paperwork.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Responded to inquiries by directing calls to appropriate personnel.
- Provided excellent customer service to patients and medical staff.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
Education
High School Diploma -
Ball High School
Galveston, TX05.1993
Skills
- Data Entry
- Telephone skills
- Customer and client relations
- Professional Demeanor
- Organization skills
- Scheduling appointments
- Quality Assurance
Timeline
Receptionist
The Breakers
01.2024 - Current
Transplant Coordinator Assistant
University of Texas Medical Branch
01.2012 - 03.2013
Patient Service Specialist
University of Texas Medical Branch
01.2012 - 02.2013
Patient Service Specialist
University of Texas Medical Branch
01.2009 - 04.2010
Fellowship Coordinator
University of Texas Medical Branch
01.2007 - 09.2008
Financial Counselor
University of Texas Medical Branch
01.2001 - 11.2007
Out Patient Service Associate
University of Texas Medical Branch
01.2000 - 12.2001
High School Diploma -
Ball High School
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