Mary Griffin
Program Specialist
Porter,TX
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Summary
Highly successful Program Specialist proficient at executing financial administration, reporting and scheduling functions. Strong customer service abilities with expertise in directing teams of professionals in high-volume settings.
Overview
10
10
Years of professional experience
1
1
Year as a Benefits Coordinator in Human Resources
8
8
Years in a Program Specialist Role
1
1
Year in grant proposal writing
Work History
Program Specialist
Lindahl Reed, Inc.
10.2023 - 01.2024
- Oversaw appointment scheduling, payroll and financial reimbursement of expenditures.
- Planned and executed meetings to connect organizational representatives, community members and clients.
- Managed newsletter distribution for programs to increase student engagement.
- Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Maintained regular communication between departments via email and phone calls to coordinate program logistics.
- Coordinated communication among associations, allies, stakeholders and members to foster sales and connections between departments.
Benefits Specialist (Customer Service Support)
Alight Solutions
09.2022 - 09.2023
- Observed strict procedures to maintain data and plan participant confidentiality.
- Checked employees' benefits enrollment for accuracy and inputted all data into Workday HMS and CS Pro.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Analyzed and reported on employee benefits data to identify trends and develop strategies for improvement.
- Researched and evaluated new benefits programs to select cost-effective providers and coverage levels.
- Built relationships with vendors to foster quality service delivery.
- Implemented open enrollment system to streamline benefits processes for employees.
Program Specialist
Texas Department of State Health Services
Austin, TX
06.2008 - 02.2010
- Applied effective time management techniques to meet tight deadlines.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Identified issues, analyzed information and provided solutions to problems.
- Gained extensive knowledge in data entry, analysis and reporting.
- Organized and detail-oriented with a strong work ethic.
- Gained strong leadership skills by managing projects from start to finish.
- Managed time efficiently in order to complete all tasks within deadlines.
- Resolved problems, improved operations and provided exceptional service.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked effectively in fast-paced environments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Developed strong communication and organizational skills through working on group projects.
Education
Master of Arts - Professional, Technical, Business, And Scientific Writing
05.2025
Bachelor of Science - Government And Public Policy
08.2023
Associate of Arts - Paralegal Studies
05.2021
Skills
- Marketing Materials
- Eligibility Determination
- Referral Coordination
- Project Management
- Report Generation
- Report Preparation
- Needs Analysis
- Standard Operating Procedures
- Office Administration
- Proactive Mindset
- Vendor Management
- Strong Analytical Skills
- Policy Interpretation
- Employee Benefits Laws
- Proficient in Workday HCM
- Highly Skilled in M365
- Written and Oral Communication
- Documentation and Reporting
- Regulatory Monitoring
- Special Projects
- Benefits Administration
- Medicare Enrollment
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Program Specialist - Lindahl Reed, Inc.
10.2023 - 01.2024
Benefits Specialist (Customer Service Support) - Alight Solutions
09.2022 - 09.2023
Program Specialist - Texas Department of State Health Services
06.2008 - 02.2010
The University of Texas At El Paso - Master of Arts, Professional, Technical, Business, And Scientific Writing
Liberty Univerisity - Bachelor of Science, Government And Public Policy
Liberty University - Associate of Arts, Paralegal Studies
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