Summary
Overview
Work History
Education
Skills
Timeline
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Mary Griffin

Jasper,Alabama

Summary

Friendly Patient Advocate trained in Windows 10, Epic, Excel, and Outlook software and compliance requirements. Detail-oriented, hardworking and reliable. Successful working with hospital, social service entities and insurance companies to achieve positive all-around outcomes.

Overview

39
39
years of professional experience

Work History

Patient Advocate

Conifer Health
04.2023 - Current
  • Responded to patient concerns and questions with compassionate and knowledgeable service.
  • Assisted patients in navigating complex insurance processes, leading to successful claim resolutions and reduced financial burdens.
  • Maintained patient records and updated electronic health systems to safeguard data.
  • Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Verified patient insurance eligibility and entered patient information into system.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Screen patients for eligibility for Charity, Medicaid and Disability.
  • Completed Medicaid Applications for patients.
  • Assisted patients in filing for disability.
  • Certified ACA.

Patient Access Specialist

Conifer Health
05.2022 - Current
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Collected and validated patient demographics and insurance information.
  • Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Prepared patient identification band and completed admissions papers.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Providing excellent customer service by promptly answering patient inquiries.

Patient Access Specialist

Tenet Heathcare
06.2015 - 05.2022

Patient Access Specialist

Walker Baptist Medical Center
10.2011 - 06.2015

Legal Secretary

Jackson Fikes & Brakefield
08.2003 - 05.2007

Legal Secretary

Steven A. Thomas
04.1999 - 05.2000

Branch Office Administrator

Edward Jones
05.1996 - 06.1998

Legal Secretary

Joseph W. Hudson
07.1985 - 06.1994

Education

High School Diploma -

Walker High School
Jasper, AL
06.1982

Skills

  • Patient Registration
  • Demographics Information
  • Customer Satisfaction
  • Patient Admission
  • Verifying Eligibility
  • Patient Health Information Access
  • Legal Documentation
  • Insurance Verification
  • Data Collection
  • MS Office Proficiency
  • HIPAA Compliance
  • Medicaid knowledge

Timeline

Patient Advocate

Conifer Health
04.2023 - Current

Patient Access Specialist

Conifer Health
05.2022 - Current

Patient Access Specialist

Tenet Heathcare
06.2015 - 05.2022

Patient Access Specialist

Walker Baptist Medical Center
10.2011 - 06.2015

Legal Secretary

Jackson Fikes & Brakefield
08.2003 - 05.2007

Legal Secretary

Steven A. Thomas
04.1999 - 05.2000

Branch Office Administrator

Edward Jones
05.1996 - 06.1998

Legal Secretary

Joseph W. Hudson
07.1985 - 06.1994

High School Diploma -

Walker High School

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Mary Griffin