Administrator
The Fountains Of West County
Saint Louis, United States
03.2020 - 06.2022
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Networked with industry professionals to foster partnerships and identify new and improved solutions.
- Conducted in-depth troubleshooting of program problems and employee concerns and recommended corrective actions to resolve issues.
- Increased revenue by developing key programs focused on promoting business.
- Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities.
- Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements.
- Increased accuracy through improved processes for fiscal monitoring, payroll and operational expenses.
- Oversaw HR training, coaching, mentoring and staff retention.
- Remained current on industry trends to better understand customer needs, product effectiveness and sales.
- Held weekly meetings team to identify techniques to overcome sales obstacles.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Increased and maintained occupancy of at least 90% during pandemic.
