Mary Gustin-Anderson

Work History

Service Resolution Team

Ticketmaster

Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked well in a team setting, providing support and guidance.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.
Adaptable and proficient in learning new concepts quickly and efficiently.
Developed and maintained courteous and effective working relationships.

Branch Manager

Tri City National Bank

01.2008 - 10.2017

Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Maintained friendly and professional customer interactions.
Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Complied with regulatory guidelines and requirements.
Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
Consulted customers to boost product sales and services.
Submitted loan applications to underwriter for verification and recommendation.
Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.

Managing Member

A & G Abatement,LLC

01.2000 - 12.2013

Negotiated contracts with vendors, securing high-quality products at competitive prices while maintaining positive relationships.
Optimized supply chain operations by developing strong relationships with key suppliers, reducing lead times, and minimizing inventory costs.
Implemented innovative marketing campaigns that boosted brand awareness and generated new leads for the business.
Managed financial operations, including budgeting and forecasting, ensuring company stability and growth.
Developed and maintained client relationships, leading to increased customer satisfaction and repeat business.
Improved operational performance through continuous process improvement initiatives and best practice implementation.
Created positive working environment where employees felt valued.
Oversaw employee recruitment, training, and evaluation to build a highly-skilled workforce committed to company success.
Maximized resource allocation by effectively managing staff workloads, schedules, and priorities based on project needs.
Drove revenue growth by identifying potential business opportunities and establishing strong partnerships with key industry players.
Achieved exceptional customer service standards by implementing effective feedback systems designed to address concerns promptly and professionally.
Expanded company''s market presence through targeted outreach efforts such as attending conferences, trade shows, speaking engagements or networking events in relevant industries.
Led cross-functional teams towards successful project completion within established deadlines and budget constraints.
Developed and maintained relationships with customers and suppliers through account development.
Improved safety procedures to create safe working conditions for workers.
Cross-trained existing employees to maximize team agility and performance.
Maintained professional, organized, and safe environment for employees and patrons.
Managed and motivated employees to be productive and engaged in work.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Controlled costs to keep business operating within budget and increase profits.
Improved marketing to attract new customers and promote business.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Successfully managed budgets and allocated resources to maximize productivity and profitability.

Summary

Overview

Work History

Service Resolution Team

Branch Manager

Managing Member

Education

Associate Accounting - Accounting

Skills

Timeline

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