MARY HACKMANN
Summary
Experienced with coordinating and managing facilities operations to ensure optimal functionality and safety. Utilizes strong problem-solving skills and effective communication to oversee maintenance and operations. Track record of implementing innovative solutions and fostering team collaboration for improved efficiency.
Overview
26
26
years of professional experience
Work History
Senior Facilities Coordinator
Cushman & Wakefield
07.2025 - Current
- Oversee facility operations, ensuring compliance with safety regulations and organizational standards.
- Develop and implement maintenance schedules to enhance operational efficiency across multiple sites.
- Conduct regular inspections of facilities, identifying areas for improvement and implementing corrective actions promptly.
- Maintain physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Serve as point of contact for internal and external customers seeking support and information.
- Advocate for facility improvements that positively impacted employee morale and productivity, resulting in a more engaged workforce.
- Collaborate with cross-functional teams to execute facility-related projects on time and within budget.
- Assist manager in project implementation, materials procurement, contract preparation, and scheduling.
- Coordinate vendor relationships, negotiating contracts to optimize service delivery and cost effectiveness.
- Led cross-functional teams in executing facility improvement projects, enhancing workspace functionality and employee satisfaction.
- Manage event calendar for all MasterCard yearly events.
Community Property Manager
Omni Management Group
01.2025 - 07.2025
- Managed 18 HOA properties
- Managed homeowner relations, addressing concerns and resolving issues to enhance community satisfaction.
- Oversaw property maintenance operations, ensuring timely service delivery and adherence to quality standards.
- Developed and executed marketing strategies to attract new tenants and reduce vacancy rates.
- Conducted regular site inspections, identifying areas for improvement in safety and aesthetics.
- Implemented budget management practices, optimizing operational costs while maintaining property standards.
- Trained and mentored junior staff on best practices in property management and customer service.
- Collaborated with vendors to negotiate contracts for services, improving overall service quality and cost efficiency.
Community Association Manager
Community Managers Associates
10.2023 - 09.2024
- Managed a portfolio of 11 HOA and Condominium properties
- Directed monthly and Annual Board meetings
- Oversaw all daily homeowner emergencies and needs
- Worked closely with all owners/renters of condominiums
- Oversaw and worked closely with all vendors for each property
- Coordinated daily work orders with Maintenance Departments
- Directed monthly and Annual Board meetings
- Prepared all Board Report's for monthly Board Meetings
- Principal contact Condominium Association & HOA's
- Constantly decreasing each Association's delinquency's
- Preparing yearly budgets for each property
- Prepared, reviewed, and approved monthly financial reports
- Worked closely with contractors on all projects for properties
- Created, requested, & collected RFP's from contractors
- Managed daily operations of community associations, ensuring compliance with governing documents and regulations.
- Facilitated effective communication between board members and residents to address concerns and provide updates.
- Developed and implemented maintenance schedules, enhancing property aesthetics and functionality.
- Oversaw financial management processes, including budgeting, assessments, and accounts payable/receivable.
- Led community engagement initiatives to foster resident participation in events and activities.
- Mentored junior staff on best practices for association management and customer service excellence.
- Evaluated vendor performance, negotiating contracts to optimize service delivery and cost-effectiveness.
- Implemented strategic improvements to operational workflows, increasing efficiency across multiple associations.
- Enhanced communication between homeowners and board members through regular meetings and detailed reports.
- Managed budgets for multiple communities, ensuring financial stability and proper allocation of funds.
Innkeeper
Garth Woodside Mansion - Bed & Breakfast
01.2022 - 07.2023
- Increased sales by 50%
- Supervised daily operations to ensure guest satisfaction and adherence to hospitality standards.
- Developed and implemented efficient booking systems, improving reservation accuracy and guest experience.
- Trained and mentored staff on customer service excellence and operational procedures.
- Collaborated with vendors to optimize supply chain processes, ensuring timely delivery of services and supplies.
- Resolved guest complaints effectively, enhancing overall customer loyalty and retention rates.
- Conducted regular property inspections to maintain quality standards and compliance with health regulations.
- Led marketing initiatives that increased online visibility, attracting a diverse clientele base.
- Analyzed guest feedback to identify areas for improvement, driving strategic enhancements in service offerings.
- Built a loyal customer base through genuine connections with guests and proactive communication regarding updates or promotions at the inn.
- Ensured compliance with all local regulations and safety standards, maintaining a safe and secure environment for both guests and staff.
- Increased repeat business by fostering a welcoming atmosphere and consistently exceeding guest expectations.
- Implemented effective marketing strategies to attract new clientele and maintain positive online reviews.
- Maintained pristine facilities through diligent housekeeping and regular maintenance tasks.
- Managed reservations, ensuring optimal occupancy rates and seamless guest experiences.
- Improved overall financial performance by closely monitoring expenses and implementing cost-saving measures where feasible.
- Organized special events for guests, such as wine tastings or guided tours, adding value to their stay experience.
- Implemented an efficient inventory management system for supplies and amenities, reducing waste while maintaining stock levels.
- Developed strong relationships with local vendors for quality supplies and services at competitive prices.
- Created enticing packages that combined accommodations with local attractions or activities, increasing overall revenue during off-peak periods.
Association (Portfolio) Manager
Community Property Management
10.2015 - 01.2022
- Managed a portfolio of 8 HOA's and 39% condominium properties
- On-site management for a condo community of 500 units
- On-site management for multi-community of 1000 condos, 900 homes, and 4 different retail businesses
- Prepared all Board Report's for monthly Board Meetings
- Directed monthly and Annual Board meetings
- Oversaw all daily homeowner emergencies and needs
- Coordinated all work orders and emergencies
- On call for maintenance staff 24 hours/7
- Worked closely with all owners/renters of condominiums
- Converted 70% of condominium owners in the last 3 years
- Oversaw and worked closely with all vendors for each property
- Coordinated daily work orders with Maintenance Departments
- Oversaw new construction for each property
- Directed monthly and Annual Board meetings
- Prepared all Board Report's for monthly Board Meetings
- Principal contact Condominium Association & HOA's
- Constantly decreasing each Association's delinquency's
- Preparing yearly budgets for each property
- Prepared, reviewed, and approved monthly financial reports
- Worked closely with contractors on all projects for properties
- Created, requested, & collected RFP's from contractors
Association (Portfolio) Manager
Smith Management Group
07.2014 - 09.2015
- Managed a portfolio of 8 condominium associations and HOA's
- Oversaw all daily homeowner necessities and emergencies
- Oversaw and worked closely with all vendors for each property
- Coordinated daily work orders with the Maintenance Departments
- Oversaw new construction for each property
- Directed monthly board meetings
- Prepared all Board Report's for monthly Board Meetings
- Principal contact between Condominium Associations and HOA's
- Constantly decreased each association's delinquency's
- Prepared budgets for all my properties
Community Association Manager
Blake & Davis Residential Services
10.2001 - 09.2003
- Community manager for 10+ Condominium Associations and HOA's
- Oversaw all daily homeowner necessities and emergencies
- Coordinated daily work orders with Maintenance Supervisor
- Oversaw new construction at each property
- Director of monthly board meetings
- Principal contact between Blake & Davis and all Condominium Association
- Decreased association delinquencies by 50% in two months
Apartment Property Manager
Real Property Associates, INC.
05.1999 - 10.2001
- Property Manager for 274 apartments
- Consistently achieve 100% occupancy
- Decreased rent delinquency from $30,000 to $0.00
- Responsible for the renovation of the Park Edge
- Oversaw all daily tenant necessities and emergencies
- Verified and approved all rental applications
- Managed and trained leasing agent during summer month
Education
Associate of Arts (AA) - Business Administration
St. Charles Community College
St. Charles, MO05.2011
Skills
- Customer service
- Building operations
- Special projects
- Problem-solving
- Time management
- Teamwork and collaboration
- Attention to detail
- Leadership skills
- Problem-solving abilities
- Multitasking Abilities
- Reliability
Interests
- Time with my family
- Volunteering at my church
- Cooking, & baking
- Gardening
- Reading
- Needlepointing
- Snow skiing, hiking & visiting the Beach
Timeline
Senior Facilities Coordinator
Cushman & Wakefield
07.2025 - Current
Community Property Manager
Omni Management Group
01.2025 - 07.2025
Community Association Manager
Community Managers Associates
10.2023 - 09.2024
Innkeeper
Garth Woodside Mansion - Bed & Breakfast
01.2022 - 07.2023
Association (Portfolio) Manager
Community Property Management
10.2015 - 01.2022
Association (Portfolio) Manager
Smith Management Group
07.2014 - 09.2015
Community Association Manager
Blake & Davis Residential Services
10.2001 - 09.2003
Apartment Property Manager
Real Property Associates, INC.
05.1999 - 10.2001
Associate of Arts (AA) - Business Administration
St. Charles Community College