Mary Haddock
Farmington Hills,MI
Summary
Professional with strong background in mortgage services, prepared to drive success in this role. Demonstrated ability to guide clients through complex financial processes, ensuring optimal outcomes. Known for excellent communication, problem-solving skills, and adaptability to changing needs. Proven track record in team collaboration and achieving results, consistently delivering high-quality service.
Overview
26
26
years of professional experience
Work History
Residential Mortgage Originator
Mortgage 1
09.2025 - Current
- Identified opportunities for cross-selling additional financial products and services to meet client needs.
- Continuously updated skills sets through professional development courses relevant to the mortgage industry''s latest trends and best practices.
- Streamlined the loan application process for smoother transactions, resulting in improved client satisfaction.
- Initiated proactive communication with all parties involved in the transaction to ensure smooth closing processes.
- Increased mortgage loan production by developing and maintaining strong relationships with realtors, builders, and clients.
Residential Mortgage Loan Originator
The Mortgage Link
03.2022 - 09.2025
- Worked with underwriters to fix application problems and resolve issues.
- Explained different types of loans pertaining to client situations.
- Structured loans creatively to address unique borrower situations and maximize approval chances without compromising compliance standards.
- Conducted borrower interviews to gather necessary information and documentation for loan applications.
- Attended networking events to build professional relationships within the local community, generating increased leads.
- Collaborated with underwriters, processors, and other team members to resolve issues, ensuring smooth transactions for all parties involved.
Residential Mortgage Loan Originator
Mortgage 1
09.2017 - 03.2022
- Managed a pipeline of mortgage applications, prioritizing tasks to ensure timely closings and meet clients'' needs.
- Maintained up-to-date knowledge of industry regulations, changes, and trends to provide accurate advice to clients.
- Developed strong relationships with real estate agents, increasing referral business and expanding client base.
- Provided exceptional customer service throughout the entire loan process from initial consultation to closing day.
- Interviewed applicants to assess loan requirements before suggesting offers.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
Residential Mortgage Loan Processing
Town Mortgage
04.2016 - 09.2017
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Residential Mortgage Loan Processing
First Mortgage Corporation
01.2016 - 04.2016
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed time efficiently in order to complete all tasks within deadlines.
Residential Mortgage Loan Processing
On Q Financial
10.2015 - 01.2016
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Resolved problems, improved operations and provided exceptional service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
Residential Mortgage Loan Processor
Montage Mortgage
01.2015 - 09.2015
- Communicated with originator and applicant concerning progress of loan file.
- Processed mortgage loan applications accurately and successfully for over 22 years.
- Prepared file for final clear-to-close by branch management.
- Set up and completed loan submission packages.
Residential New Construction Loan Processing
Pulte Homes
07.2014 - 10.2014
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
Residential Mortgage Banker
Chase Bank
06.2011 - 06.2014
- Maximized productivity through efficient time management techniques, prioritizing tasks effectively to meet deadlines without sacrificing quality or client satisfaction levels.
- Streamlined loan application processes for smoother transactions and faster approvals.
- Achieved high customer satisfaction by providing personalized mortgage solutions to clients.
- Closed loans successfully with a strong focus on accuracy and attention to detail.
Mortgage Loan Origination and Processing
Prime Lending Group
10.2008 - 05.2011
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Residential Mortgage Loan Originating
Concord Mortgage
04.2006 - 10.2008
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Residential Loan Originator and Loan Processor
Advanced Funding Home Mortgage Loans
02.2001 - 04.2006
- Reviewed credit reports and financial statements to accurately assess risk factors before submitting loans for approval.
- Conducted thorough borrower assessments to determine appropriate loan products based on individual needs and qualifications.
- Participated in ongoing training sessions to stay current on industry trends, lending guidelines, and product offerings.
- Attended networking events to cultivate relationships with real estate professionals, resulting in increased referral business.
Loan Originator and Administration- Processing
Ryder Mortgage
01.2000 - 03.2001
- Enhanced customer satisfaction through prompt communication and timely resolution of inquiries and concerns.
- Consistently met monthly sales targets by effectively managing a portfolio of mortgage products.
- Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
- Developed customized marketing materials targeted at specific borrower segments, increasing lead generation efforts significantly.
Education
High School Diploma -
Henry Ford College
Dearborn, MISkills
- Document preparation
- Loan processing
- Credit evaluation
- Mortgage products
- Residential mortgage lending regulations
- Document analysis
- Loan management
- Underwriting support
- Desktop underwriter expert
- Licensed mortgage loan originator
- Loan file maintenance
- Problem-solving
Timeline
Residential Mortgage Originator
Mortgage 1
09.2025 - Current
Residential Mortgage Loan Originator
The Mortgage Link
03.2022 - 09.2025
Residential Mortgage Loan Originator
Mortgage 1
09.2017 - 03.2022
Residential Mortgage Loan Processing
Town Mortgage
04.2016 - 09.2017
Residential Mortgage Loan Processing
First Mortgage Corporation
01.2016 - 04.2016
Residential Mortgage Loan Processing
On Q Financial
10.2015 - 01.2016
Residential Mortgage Loan Processor
Montage Mortgage
01.2015 - 09.2015
Residential New Construction Loan Processing
Pulte Homes
07.2014 - 10.2014
Residential Mortgage Banker
Chase Bank
06.2011 - 06.2014
Mortgage Loan Origination and Processing
Prime Lending Group
10.2008 - 05.2011
Residential Mortgage Loan Originating
Concord Mortgage
04.2006 - 10.2008
Residential Loan Originator and Loan Processor
Advanced Funding Home Mortgage Loans
02.2001 - 04.2006
Loan Originator and Administration- Processing
Ryder Mortgage
01.2000 - 03.2001
High School Diploma -
Henry Ford College