Mary Haley
Denham Springs,Louisiana
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
19
19
years of professional experience
Work History
Server
Maria's Mexican Restruant
2020.11 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
Early Learning Center Director
Immaculate Conception Early Learning Center
2005.08 - Current
- Increased parent satisfaction by maintaining open lines of communication and providing regular updates on student progress.
- Improved overall center performance by developing targeted plans for curriculum improvement and instructional support.
- Facilitated partnerships with community organizations, extending enrichment opportunities beyond the classroom setting.
- Evaluated center policies and procedures regularly, ensuring alignment with state regulations and accreditation standards.
- Oversaw the recruitment, hiring, training, and evaluation of high-quality teaching professionals committed to student success.
- Streamlined administrative processes, leading to increased efficiency in daily operations.
- Mentored teachers in best practices, enhancing instructional quality throughout the learning center.
- Collaborated with colleagues to develop new program initiatives that expanded learning opportunities for students.
- Contributed to the development of marketing materials that promoted the unique offerings of the learning center to potential clients.
- Spearheaded professional development programs that supported continuous improvement among teaching staff members.
- Managed budgetary planning and allocation process effectively, optimizing financial resources for maximum impact on student achievement.
- Improved policies and procedures to maximize student safety and campus security.
Education
General Studies
LSU
Baton Rouge, LAHigh School Diploma -
Robert E Lee High School
Baton Rouge, LA05.1987
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Safe Food Handling
- Menu Memorization
- Food Running
- High-volume dining
- Order Accuracy
- Supply Restocking
Timeline
Server
Maria's Mexican Restruant
2020.11 - Current
Early Learning Center Director
Immaculate Conception Early Learning Center
2005.08 - Current
General Studies
LSU
High School Diploma -
Robert E Lee High School
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