Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Mary Hall

Lynchburg,VA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Providing exceptional customer service has been my main objective throughout my Food Lion Career. I do my best to ensure customer satisfactory as at an all time high and strive to achieve positive customer associate relationships.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Center Store Manager

Food Lion
Lynchburg, VA
05.2022 - Current
  • Performed regular inspections of center store areas for cleanliness and safety compliance.
  • Directed staff in daily operations such as stocking shelves, rotating merchandise, building displays, setting up promotional materials and ensuring proper signage.
  • Ensured all employees complied with company policies and procedures related to safety standards.
  • Conducted regular training sessions for associates on topics like customer service best practices.
  • Provided excellent customer service by responding promptly to inquiries about products or services.
  • Assisted customers with locating desired items within the store or ordering them online if necessary.
  • Analyzed market trends, competitor activities, customer feedback, and other data points to formulate pricing strategies.
  • Managed inventory levels, product rotation, and shelf placement to ensure maximum product visibility.
  • Created a team environment by providing leadership, motivation, direction and support to associates.
  • Resolved customer complaints regarding products or services in an effective manner.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Assistant Store Manager

Food Lion LLC
Lynchburg, VA
05.2020 - 06.2024
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Created promotional campaigns to increase brand awareness and attract new customers.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Maintained inventory by checking merchandise to determine levels.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Forecasted customer demand to set prices or credit terms for goods or services.

Center Store Manager

Food Lion
Lynchburg, VA
07.2017 - 06.2024
  • Performed regular inspections of center store areas for cleanliness and safety compliance.
  • Directed staff in daily operations such as stocking shelves, rotating merchandise, building displays, setting up promotional materials and ensuring proper signage.
  • Ensured all employees complied with company policies and procedures related to safety standards.
  • Conducted regular training sessions for associates on topics like customer service best practices.
  • Scheduled shifts for employees based on demand forecasts while adhering to labor budgets.
  • Provided excellent customer service by responding promptly to inquiries about products or services.
  • Assisted customers with locating desired items within the store or ordering them online if necessary.
  • Managed inventory levels, product rotation, and shelf placement to ensure maximum product visibility.
  • Created a team environment by providing leadership, motivation, direction and support to associates.
  • Resolved customer complaints regarding products or services in an effective manner.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Teaching Assistant

Tomahawk Elementary School
Lynchburg, VA
08.2021 - 05.2024
  • Assisted teachers in creating lesson plans and providing instructional materials.
  • Supervised students in the classroom, cafeteria, hallways and playgrounds.
  • Graded assignments, tests and papers according to teacher instructions.
  • Provided one-on-one support for special needs students.
  • Facilitated small group instruction sessions on various topics.
  • Instructed students individually or in groups to reinforce learning concepts.
  • Assisted with the development of Individual Education Plans.
  • Encouraged students to take an active role in their own learning process.
  • Developed positive relationships with parents and guardians of students.
  • Maintained a safe environment for all students while adhering to school policies and procedures.
  • Adapted teaching methods and instructional materials to meet the varying needs of individual students.
  • Collaborated with other faculty members to plan lessons that promote critical thinking skills.
  • Implemented strategies designed to help struggling learners understand difficult concepts.
  • Utilized technology resources such as computers, tablets, projectors and interactive whiteboards.
  • Enforced rules for behavior and established expectations for student conduct in accordance with school guidelines.
  • Established positive relationships with students, parents, fellow teachers and school administrators.
  • Graded assignments and tests and documented results into filing systems.
  • Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
  • Helped students master learning concepts through one-on-one and small group tutoring.

Evening Operations Manager

Food Lion
Lynchburg, VA
07.2018 - 08.2019
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Managed scheduling, training and inventory control.
  • Addressed customer concerns with suitable solutions.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Enforced federal, state, local and company rules for safety and operations.
  • Tracked and replenished inventory to maintain par levels.
  • Conducted employee observations and documented findings.
  • Supported accident investigations and prepared related paperwork.

Retail Pricing Coordinator

Food Lion
Lynchburg, VA
06.2016 - 07.2017
  • Created and maintained price lists for merchandise.
  • Ensured accuracy of product prices in the Point-of-Sale system.
  • Developed and implemented pricing strategies that met business objectives.
  • Maintained records of all pricing activities, including discounts, promotions, and markdowns.
  • Assisted customers with inquiries related to product availability and pricing information.
  • Checked products for quality and accurate pricing.
  • Reviewed tags on product shelves and made requested pricing changes.
  • Used Point of Sale register system to complete transactions.

Sales Associate

Food Lion
Lynchburg, VA
12.2015 - 06.2016
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Built relationships with customers to encourage repeat business.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.

Education

Some College (No Degree) - General Studies

Central Virginia Community College
Lynchburg, VA

Skills

  • Negotiation
  • Cultural Awareness
  • Results-Oriented
  • Shelf Stocking
  • Employee Training
  • Department Oversight
  • KPI Tracking
  • Customer Retention
  • Employee Development
  • Customer Service Management
  • Customer Relations
  • Staff Scheduling
  • Customer Service
  • Staff Hiring

Affiliations

  • Spends time with friends and family
  • occasionally travels
  • Have traveled for work on many occasions

Certification

  • Food Safety Manager

References

References available upon request.

Timeline

Center Store Manager

Food Lion
05.2022 - Current

Teaching Assistant

Tomahawk Elementary School
08.2021 - 05.2024

Assistant Store Manager

Food Lion LLC
05.2020 - 06.2024

Evening Operations Manager

Food Lion
07.2018 - 08.2019

Center Store Manager

Food Lion
07.2017 - 06.2024

Retail Pricing Coordinator

Food Lion
06.2016 - 07.2017

Sales Associate

Food Lion
12.2015 - 06.2016

Some College (No Degree) - General Studies

Central Virginia Community College

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