Mary Hall
Carnegie,PA
Summary
- An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
- A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.
Overview
23
23
years of professional experience
Work History
In Home Caregiver/CNA
Integrity Home Care, LLC
Pittsburgh, USA
03.2022 - Current
- I am responsible for the care of my elderly brother, who faces several medical conditions that prevent him from managing his daily activities independently.
- My role includes assisting him with all the fundamental aspects of daily living. This involves preparing nutritious meals tailored to his dietary needs, maintaining a clean and organized home environment, and ensuring his medications are administered correctly and on time.
- I also supervise him closely to ensure his safety and well-being, providing gentle reminders and verbal cues to help him navigate his day-to-day tasks.
- My goal is to create a supportive environment that promotes his dignity and quality of life.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Supervised medication administration, personal hygiene, and other activities of daily living.
- Tracked and reported clients' progress based on observations and conversations.
Customer Service Representative
SKC, Inc.
08.2017 - Current
- Sales representative answering phones order entry
- Built rapport with customers through active listening, empathy, and personalized interactions
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
- Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
CNA - Certified Nursing Assistant
Manor Care
McMurray, USA
07.2003 - 09.2007
- Skilled Nursing Direct patient Care, Activities for daily Living.
- Feeding, Walking, Supervision, Charting/logging all intake and outtake patient activities.
- Blood pressure, temps, and assisting nurse with wound care
Education
Bachelor of Science - Social Work
Penn West
PA08-2028
Associate of Science - Social Work
Community College of Allegheny County
Pittsburgh, PA12-2025
High School Diploma -
Canon Mcmillan High School
Canonsburg, PA06-1999
Skills
- Compassionate client care
- Emotional companionship
- Client documentation
- First aid and safety
- Personalized care
- Client safety and first aid
- Adaptive equipment use
- Community activities
- Cleaning and sanitizing
- Nutrition monitoring
- Care plan assessment
- Behavioral management
- Social interaction
Timeline
In Home Caregiver/CNA
Integrity Home Care, LLC
03.2022 - Current
Customer Service Representative
SKC, Inc.
08.2017 - Current
CNA - Certified Nursing Assistant
Manor Care
07.2003 - 09.2007
Bachelor of Science - Social Work
Penn West
Associate of Science - Social Work
Community College of Allegheny County
High School Diploma -
Canon Mcmillan High School