MARY HALL
Tampa,FL
Summary
Dynamic Service Coordinator with a proven track record at Hitouch Business Services, excelling in client communication and conflict resolution. Adept at scheduling and database administration, I drive timely project completion and enhance customer satisfaction through meticulous attention to detail and a collaborative approach.
Overview
28
28
years of professional experience
Work History
Project Coordinator
Ernie Morris Enterprises
Bushnell, FL
2026.05 - 2026.08
- Coordinated project schedules and ensured timely completion of deliverables.
- Collaborated with team members to streamline communication and workflow processes.
- Organized project documentation and maintained updated records for reference.
- Coordinated with department leads to identify and outline solutions to client-specified challenges.
Regional Service Coordinator
Hitouch Business Services
Tampa, FL
2023.09 - 2026.02
- Coordinated service schedules for multiple regions to ensure timely support.
- Managed communication between clients and service teams to resolve issues effectively.
- Facilitated customer interactions to gather feedback and address inquiries. to clarify needs, resolve issues, and provide product information.
- Collaborated with sales team to pinpoint areas for business development and strengthen customer relations. members to identify opportunities for growth and enhance customer relationships.
- Collaborated with customers and retail buyers to expedite orders and fulfill customer demands.
- Sourced labor quotes from external vendors to assess project costs and requirements. quotes for potential orders and project furniture.
Solution Services Specialist
Hitouch Business Services
Tampa, FL
2021.11 - 2023.09
- Managed customer inquiries through phone and email communications and Salesforce.
- Resolved client issues by providing timely solutions, improving overall service experience.
- Collaborated with sales, marketing, and technical support teams to ensure seamless service delivery.
- Supported sales team members to drive growth and development.
- Sourced products for sales and obtained direct quotes from vendors for ordering.
Furniture Service Delivery Coordinator
Staples Furniture
Tampa, 33610
2014.08 - 2021.11
- Coordinated service delivery schedules for efficient order fulfillment.
- Facilitated communication between clients and internal teams to enhance operational efficiency.
- Collaborated with customers and vendors to implement successful delivery plans.
- Partnered with suppliers to optimize procurement and logistics workflows.
- Resolved customer inquiries promptly to maintain high satisfaction levels.
- Resolved escalated customer complaints in a timely manner by providing appropriate solutions or alternatives.
- Provided support to customers in resolving technical issues related to services offered.
- Collaborated with suppliers to streamline procurement and logistics processes.
- Addressed escalated customer complaints promptly, delivering effective solutions to improve satisfaction.
- Communicated traffic-related delays, mechanical issues and other problems in transportation affecting delivery times to shipping and recipient facilities.
Service Delivery Administrator
Staples, Inc
Tampa, USA
1998.08 - 2014.08
- Responded to daily emails regarding ETA's, change of addresses, customer complaints, Stop Delivery Requests, etc.
- Managed daily email correspondence regarding ETA's, change of addresses, customer complaints, and stop delivery requests to ensure timely resolution.
- Delivered internal orders to office employees throughout the day.
- Issued ID badges to employees and visitors for secure building access.
- Provided clear responses to customer and employee inquiries regarding transportation to ensure understanding and satisfaction.
- Generated daily cargo loss and weekly POD reports for operational tracking.
- Monitored and answered two-way Nextel phones for up to 35 designated drivers to facilitate efficient communication and support.
- Entered MOSD's for all reschedules, missing boxes and orders, missorts, damages, cartons placed on wrong trucks, etc.
- Daily communication with the Trans Analyst regarding feedback from drivers for time constraints, business days and hours.
- Managed Ariba ordering system for office supplies, ensuring availability for all shifts.
- Assisted with payroll preparation on a daily basis. Keds for missed punches, lunch breaks and confirmed final payroll is accurate by 10am deadline every Monday.
Education
Diploma
Jacksonville , Florida Skills
- Client service orientation
- Customer service focus
- Service coordination
- Conflict resolution skills
- Timely project completion focus
- Task precision
- Organizational skills
- Scheduling appointments efficiently
- Data organization and archiving skills
- Expert time management skills
- Multitasking efficiency
- Ability to work under pressure
- Meticulous detail orientation
- Strong interpersonal communication
- Effective phone etiquette
- Collaborative team player traits
- Outcome-focused attitude
- Self-directed professional
- Rapid learning capability
- Microsoft Office proficiency
Timeline
Project Coordinator
Ernie Morris Enterprises
2026.05 - 2026.08
Regional Service Coordinator
Hitouch Business Services
2023.09 - 2026.02
Solution Services Specialist
Hitouch Business Services
2021.11 - 2023.09
Furniture Service Delivery Coordinator
Staples Furniture
2014.08 - 2021.11
Service Delivery Administrator
Staples, Inc
1998.08 - 2014.08
Diploma