Mary Halstead
Conneaut
Summary
Results-driven professional with a strong background in operational efficiency and client relationship management. Proven ability to implement process improvements that enhance service visibility and customer satisfaction.
Overview
2026
2026
years of professional experience
Work History
Owner/Administrator
Safely Home Care
Pensacola
03.2017 - 08.2025
- Streamlined daily operations to ensure efficient workflow processes.
- Coordinated marketing strategies to enhance service visibility and client acquisition.
- Maintained accurate records while overseeing financial transactions.
- Cultivated positive workplace environment to foster team collaboration.
- Handled customer inquiries, delivering exceptional service support.
- Strengthened relationships with existing clients through superior service.
- Implemented process improvements for enhanced operational effectiveness.
Client Care Coordinator/Scheduling Coordinator
Comfort Keepers Home Health Care
Bella Vista
2012 - 04.2016
- Coordinated client schedules with caregivers to ensure optimal service delivery.
- Managed client intake and assessment processes for personalized care planning.
- Communicated progress and updates effectively with families to maintain transparency.
- Developed strong relationships with clients to enhance trust and support.
- Assisted in training new staff on client care protocols and procedures.
- Monitored compliance with health regulations and company policies consistently.
- Maintained accurate client records and updated contact information in company database.
- Conducted regular follow-ups with customers to assess satisfaction with services.
Real Estate Agent
Lindsey & Associates
Rogers
03.2009 - 04.2012
- Conducted property showings to highlight features and benefits to potential buyers.
- Guided clients through the buying and selling process, ensuring understanding of procedures.
- Developed marketing strategies utilizing online platforms for property listings and promotions.
- Negotiated offers and counteroffers to achieve favorable terms for clients.
Real Estate Agent
Remax Realty
Tiffin
03.2007 - 04.2009
- Guided clients through the buying and selling process, ensuring understanding of procedures.
- Negotiated offers and counteroffers to achieve favorable terms for clients.
- Maintained current knowledge of local market trends and property values for informed guidance.
- Collaborated with mortgage brokers, inspectors, and contractors to facilitate transactions smoothly.
- Prepared comprehensive market analysis reports to assist clients in decision-making processes.
Office Manager
South Ridge Academy
Conneaut
05.1994 - 04.1999
- Managed daily office operations and ensured smooth workflow for staff.
- Developed office policies to improve efficiency and enhance workplace culture.
- Implemented filing systems to organize documents and streamline information retrieval.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Education
Home Health Care Management
Comfort Keepers Management Training
Albuquerque, NM05-2011
Real Estate
Hondros College Real Estate
Cincinnati, OH04-2006
Bachelor of Science - Office Administration
Ohio Bible College
Conneaut, OH05-2001
Skills
- Operational efficiency
- Marketing strategies
- Financial management
- Client relationship management
- Scheduling coordination
- Customer service excellence
- Market analysis
- Business administration
- Problem solving
- Effective communication
- Employee training
- Human resource management
- Team oversight
- Client engagement optimization
- Staff hiring
- Business planning
- Relationship building
Timeline
Owner/Administrator
Safely Home Care
03.2017 - 08.2025
Real Estate Agent
Lindsey & Associates
03.2009 - 04.2012
Real Estate Agent
Remax Realty
03.2007 - 04.2009
Office Manager
South Ridge Academy
05.1994 - 04.1999
Client Care Coordinator/Scheduling Coordinator
Comfort Keepers Home Health Care
2012 - 04.2016
Home Health Care Management
Comfort Keepers Management Training
Real Estate
Hondros College Real Estate
Bachelor of Science - Office Administration
Ohio Bible College
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