Mary Hamilton
Campbellsville,KY
Summary
Analytical and efficient Payment Analyst recognized for high productivity in completing tasks. Possess specialized skills in financial data analysis, compliance monitoring, and payment processing systems. Excel at problem-solving, adaptability, and communication, ensuring smooth financial operations and effective teamwork.
Overview
26
26
years of professional experience
Work History
Medical Office Assistant/Receptionist
Johnson Chiropratic Clinic
Campbellsville, Ky
07.2018 - Current
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Collected payments from patients for services rendered.
- Prepared patient charts prior to each appointment.
- Communicated effectively with other healthcare staff members regarding patient care plans.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Greeted patients and visitors in a professional and friendly manner.
- Ensured that all required paperwork was completed accurately prior to submitting it for processing.
- Processed referrals for specialist visits or diagnostic tests.
- Verified insurance coverage for each patient visit.
- Maintained a clean work environment by adhering to infection control protocols.
- Performed routine laboratory tests such as urinalysis and blood draws.
- Completed and safeguarded medical records, securing patient information to maintain confidentiality.
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
Office Assistant
K Company inc.
Campbellsville, KY
01.1999 - 03.2016
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Answered phone calls and directed them to appropriate personnel.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Assisted with preparing and editing company correspondence and presentations.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Supported bookkeeping tasks such as invoicing and expense tracking.
- Maintained confidentiality of sensitive information and documents.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Communicated with customers, employees and vendors to answer questions and address complaints.
Finance and Insurance Manager
Alex Montgomery Chevrolet Inc
Campbellsville, KY
1998 - 1999
- Provided guidance on regulatory compliance matters related to finance and insurance operations.
- Identified opportunities for cross-selling additional products and services.
- Analyzed financial data to determine the feasibility of granting loans.
- Developed and maintained relationships with potential customers to increase loan business.
- Interacted with underwriters, appraisers, title companies. during the processing of a loan application.
- Provided customer service support throughout the entire process from application through closing.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Attended periodic training sessions related to consumer lending operations.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Reviewed loan agreements to confirm completeness and accuracy.
Customer Service Representative
Public Finance Corporation
Campbellsville, KY
1996 - 1998
- Provided exceptional customer service to ensure customer satisfaction.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Implemented innovative methods for streamlining the customer service process.
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Reviewed requests for payment adjustments and determined appropriate action based on established guidelines.
- Processed applications for assistance payments, including verifying income and other required documents.
- Responded promptly to customer inquiries both verbally and in writing.
- Conducted interviews with clients over the phone or face-to-face when necessary.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Processed billing and payments for services and goods between company, clients, and vendors.
- Managed patient billing activities, ensuring accurate data entry into the system and collection of payments due.
Education
High School Diploma -
Campbellsville High School
Campbellsville, KY05-1994
Skills
- Computer Skills
- Attention to Detail
- Receive and Process payments
- Records Management
- Appointment Scheduling
- Insurance Verification
- Physician assistance
- Bookkeeping
- Billing
- Collection
- Follow-up skills
Timeline
Medical Office Assistant/Receptionist
Johnson Chiropratic Clinic
07.2018 - Current
Office Assistant
K Company inc.
01.1999 - 03.2016
Finance and Insurance Manager
Alex Montgomery Chevrolet Inc
1998 - 1999
Customer Service Representative
Public Finance Corporation
1996 - 1998
High School Diploma -
Campbellsville High School
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