Reading
Gardening
Music
Mary Hansen
Grand Haven,MI
Summary
Dynamic Office Manager with a proven track record at Dr. Michelle Thornberg, excelling in customer support and administrative coordination. Enhanced operational efficiency and customer satisfaction through effective problem resolution and meticulous financial management. Skilled in maintaining confidentiality and compliance, ensuring seamless operations in high-pressure environments.
Overview
40
40
years of professional experience
Work History
Office Manager
Dr. Michelle Thornberg
09.2018 - 10.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
Office Manager
St. John Truck & Trailer
03.2013 - 11.2017
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
Business Manager
Fields's Fire Protection
09.2008 - 03.2012
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with vendors positively with particular attention to problem resolution.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
Treasury Assistant
City of Grandville Michigan
01.1980 - 03.1987
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Grand Rapids Christian High School
Grand Rapids, MISkills
- Customer support
- Administrative coordination
- Effective organizational skills
- Administrative support
Affiliations
- Life Church Grand Haven, Michigan
Interests
Timeline
Office Manager
Dr. Michelle Thornberg
09.2018 - 10.2019
Office Manager
St. John Truck & Trailer
03.2013 - 11.2017
Business Manager
Fields's Fire Protection
09.2008 - 03.2012
Treasury Assistant
City of Grandville Michigan
01.1980 - 03.1987
High School Diploma -
Grand Rapids Christian High School
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