Mary Harader

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Answered switchboard and directed calls accordingly.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Corresponded with clients through email, telephone, or postal mail.
• Managed multiple tasks and met time-sensitive deadlines.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Maintained confidentiality of information regarding clients and company.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Maintained visitor log for entering and leaving facility for security purposes.
• Helped maintain office security by monitoring visitor access and issuing badges.
• Managed conference room schedules to ensure efficient use of space for meetings and other events.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Monitored and screened visitors to verify accessibility to inter-office personnel.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

• Supported The President/CEO, Chief Commercial Officer and VP of Global Sales and Marketing
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Answered high volume of phone calls and email inquiries.
• Provided professional administrative support during board meetings, including agenda preparation.
• Acquired Visas for management team and kept them updated.
• Enhanced productivity by organizing travel arrangements and coordinating accommodations and securing meeting venues for executives.
• Aided in the recruitment process by scheduling interviews, and follow-up.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Supported business and hospitality needs of corporate partners and staff during meetings and company events.
• Managed both incoming and outgoing correspondence, email and faxes.
• Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
• Upheld strict timetables by maintaining accurate, balanced calendars.
• Screened personal and business calls and directed to appropriate party.

I held various positions throughout the years but worked at the same company which was sold and bought out many times. We started out as 1-800-Flowers. It then became ATC (Advanced Telemarketing Corp), and was sold again to become Aegis Communications Group, Inc.

Positions I held there were Administrative Assistant and Executive Assistant.

Departments I worked in were Office of CEO for four different CEOs through the years. I also supported VP of Operations and VP of Sales, and I worked for VP of Human Resources, as well as Director of HR.

I left Aegis to work for 3 executives (from my last position) when they decided to focus on the business they owned together outside of Aegis. They were located in Plantation, FL and I worked remotely from my home in Lewisville, TX until I retired.

I did not list all my duties from these positions. I think it would be too much and too long ago, but feel free to ask me about that if you'd like.