Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

MARY HARDY

Slidell,LA

Summary

High performing store manager, with managing range of personalities to effectively build consensus and achieve operational targets. Track record of improving overall operations, reducing overhead and increasing corporate value. Likeable personality and customer focused background coupled with expertise in self motivation. Ready to tackle new challenges and build success with exciting organizations. Dedicated to efficient conflict resolutions and excellent service.

Overview

15
15
years of professional experience

Work History

Store Manager

Dollar General
Slidell, LA
05.2018 - Current
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.

Head Server

Summerfield Retirement Community
Slidell, LA
10.2014 - 04.2018
  • Trained new staff on restaurant operations and policies to strengthen performance.
  • Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Restaurant Manager

Rolando's Restaurant
Binghamton, NY
10.2006 - 07.2014
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.

Education

High School Diploma -

Seton Catholic Central
Bighamton, NY
06.1987

Skills

  • Budget Control
  • Supplier Monitoring
  • Administrative Management
  • Decision Making
  • Verbal and Written Communication
  • Department Oversight
  • Employee Motivation
  • Team Leadership
  • Sales Promotion
  • Money Handling
  • Payroll Administration and Timekeeping
  • Deadline Management

Timeline

Store Manager

Dollar General
05.2018 - Current

Head Server

Summerfield Retirement Community
10.2014 - 04.2018

Restaurant Manager

Rolando's Restaurant
10.2006 - 07.2014

High School Diploma -

Seton Catholic Central

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MARY HARDY