Mary Hargrove
Stillwater,OK
Summary
Knowledgeable and efficient professional with over 3 years of experience in loan processing and mortgages at Exchange Bank. Excels in financial document review and fostering strong interpersonal relationships. Demonstrated expertise in streamlining the application to closing process, enhancing customer satisfaction, and driving operational improvements. Proven ability to manage deadlines and collaborate effectively, showcasing a dedicated work ethic and a consistent positive attitude.
Overview
6
6
years of professional experience
Work History
Loan Processor
Exchange Bank
03.2021 - Current
- Worked with customers in person, via telephone, and via email to answer questions, process transactions, and resolve issues.
- Processed loan applications and monitored progress from start to finish.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Coordinated closing process with attorneys, title companies, realtors, and government clerks.
- Developed and maintained relationships with customers, lenders and other third parties.
Operational Specialist - Call Center
Exchange Bank
06.2019 - 03.2021
- Evaluated customer needs and feedback to drive product and service improvements while effectively troubleshooting issues.
- Maintained database systems to track and analyze operational data.
- Developed and documented collection procedures and policies to comply with government regulations.
- Worked with customer to create debt repayment plan based on current financial condition.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
Bank Teller
Exchange Bank
11.2018 - 06.2019
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Education
Associate of Science -
Northern Oklahoma College
Stillwater05.2019
Skills
- Consistent Positive Attitude
- Interpersonal Communication
- Dedicated Work Ethic
- Deadline Management
- Teamwork and Collaboration
- Application to Closing Process Management
- Commercial Mortgage Loans
- Financial document review
Timeline
Loan Processor
Exchange Bank
03.2021 - Current
Operational Specialist - Call Center
Exchange Bank
06.2019 - 03.2021
Bank Teller
Exchange Bank
11.2018 - 06.2019
Associate of Science -
Northern Oklahoma College
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