Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
SalesAssociate
Mary Harley

Mary Harley

Boynton Beach,FL

Summary

Dynamic Sales Associate at Bloomingdale's with exceptional customer service and teamwork skills. Enhanced customer loyalty through personalized shopping experiences and Excellent customer Service . Proven ability to foster collaboration and communication as a Company Liaison, insuring a lavish and luxurious shopping experience for every customer. I was trained in “ World Class” customer Service by Suzanne Swanson as a County employee. I learned early that people were not just purchasing a product, but me. My Company, My brand, My service, they are all a choice and it is my job to make sure that they choose me.

Overview

3
3
years of professional experience

Work History

Sales Associate

Bloomingdale's
04.2021 - 06.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Increased customer loyalty with personalized shopping experiences and attentive service.

Company Liaison

Southeastern Traffic Supply
05.2020 - 03.2021

I helped perform shoulder work and electrical poles installations by doing road closers to help keep workers safe on the road. I acted as liaison between the Forman and the MOT workers to allow for communication barriers. I kept track of set ups and billing to insure payment for work done.

Education

Atlantic High School
Delray Beach, FL
06.2002

Skills

  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Excellent people skills
  • Exceptional customer service
  • Client service
  • Guest relations
  • Fraud detection
  • Positive and professional

Additional Information

  • Trained in “ World Class” Customer Service ( Trained 3 years , semi annually w/ Suzanne Swanson
  • 3 Years de escalation training
  • Trained to deal with irate/ hostile customers

Timeline

Sales Associate

Bloomingdale's
04.2021 - 06.2023

Company Liaison

Southeastern Traffic Supply
05.2020 - 03.2021

Atlantic High School