Mary Harmon
Perry,Fl.
Summary
Accomplished Manager with over 13 years of leadership experience at Taylor Correctional Institution, specializing in business development and customer service. Expert in cost control and staff training, achieving significant improvements in employee productivity and customer satisfaction. Demonstrated adaptability and problem-solving skills, ensuring high-quality standards and financial management to drive business success. Customer-focused professional with successful 10-year career in retail sector. Dynamic successful applying merchandising and inventory in busy business environment.
Overview
23
23
years of professional experience
Work History
Manager
Sweet Harmony Gifts
01.2020 - 05.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Food Service Supervisor/Assistant Director
Taylor Correctional Institution
11.2006 - 04.2018
- Dynamic hands on manager with over 13 years of experience leading teams to reach company objectives and success
- Strong abilities in team development, customer service, meeting compliance regulations, and operating large food service facilities
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
- Established and managed team schedules and shift assignments.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Tracked food production levels, meal counts, and supply costs.
- Maintained high-quality standards for food preparation, presentation, and taste across all menu offerings.
Retail Assistant Manager
Lane Bryant
09.2000 - 07.2002
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Increased repeat business from loyal customers through personalized assistance in product selection while developing rapport with clientele.
- Trained and developed new employees for ease of transition into team.
Education
Completed Courses in Creative Writing And Algebra
Houston Community College
Houston, TX09.2001
Skills
- Performance Management
- Business Development
- Financial Management
- Performance Evaluations
- Time Management
- Staff Training and Development
- Customer Service
- Cost Control
- Problem-Solving
- Adaptability
Timeline
Manager
Sweet Harmony Gifts
01.2020 - 05.2023
Food Service Supervisor/Assistant Director
Taylor Correctional Institution
11.2006 - 04.2018
Retail Assistant Manager
Lane Bryant
09.2000 - 07.2002
Completed Courses in Creative Writing And Algebra
Houston Community College
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