Mary Harp
Summary
A collaborative communicator adept at fostering strong relationships with clients, vendors, and team members to achieve collective goals. Passionate about delivering exceptional experiences and exceeding expectations in every aspect.
Overview
5
5
years of professional experience
Work History
Waitress
The Dana On Mission Bay
04.2022 - Current
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Restaurant Supervisor
Koi Las Vegas
10.2021 - 02.2022
- Coordinated team members with focus on productivity, efficiency, and enhanced customer experience.
- Obtained knowledge and operation with POS system
- Submitted functional and technical documents
Marketing Manager
Suki
06.2021 - 02.2022
- Developed a 2021 Lounge Marketing Plan, press release, and editorial of business proposal
- Created company brand messaging
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Event Coordinator
Slumberfest Sleepovers
01.2021 - 09.2023
- Provides outstanding service to all individuals, creating effective and lasting business relationships.
- In charge of Marketing tasks: social media, charity events, special programs, etc.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Implemented innovative strategies to maximize networking opportunities.
Promotions Team Member
MGM Resorts
01.2019 - 03.2020
- Boosted customer engagement by organizing and executing promotional events.
- Maximized event attendance by utilizing social media platforms to create buzz around upcoming promotions.
- Consistently met or exceeded sales targets during promotional events, contributing to overall company success.
- Greeted customers warmly and pleasantly answered inquiries.
Education
Bachelor of Arts - English
University of Nevada Las Vegas
Las Vegas, NV05.2020
Hospitality Administration And Management
University of Nevada Las Vegas
Las Vegas, NV05.2020
User Experience Certificate Program
UC SAN DIEGO
San Diego, CA12.2024
Skills
- Client Representation and Advisement
- Critical and Creative Thinking
- Data Entry
- Microsoft Teams Integration
- Process Mapping
- Technical Writing
- Event Marketing
- Basic Networking
Additional Information
Questex Hospitality & Travel ·
06/2021
Las Vegas, Nevada
Nightclub & Bar Convention at the Las Vegas Convention Center.
Skills: Customer Satisfaction · Communication
MAC Agency ·
10/2019 - 03/2020 ·
Las Vegas, Nevada
Skills: Event Management · Scheduling · Social Media · Communication
Timeline
Waitress
The Dana On Mission Bay
04.2022 - Current
Restaurant Supervisor
Koi Las Vegas
10.2021 - 02.2022
Marketing Manager
Suki
06.2021 - 02.2022
Event Coordinator
Slumberfest Sleepovers
01.2021 - 09.2023
Promotions Team Member
MGM Resorts
01.2019 - 03.2020
Bachelor of Arts - English
University of Nevada Las Vegas
Hospitality Administration And Management
University of Nevada Las Vegas
User Experience Certificate Program
UC SAN DIEGO