Mary Harris
Birmingham,Ala.
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
22
22
years of professional experience
Work History
Medical Assistant Receptionist
American Family Care
Fairfield , Alabama
08.2021 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted 60+ patients per day.
Debt Recovery Specialist
Portfolio Recovery Associates, LLC
Birmingham , Alabama
05.2018 - 07.2021
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls 100+ per hour and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Trained new team members on scripts, company services and collection strategies.
Warehouse Associate
Mountain High Outfitters
Birmingham , Alabama
09.2014 - 01.2018
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Performed inventory control, such as counting and stocking merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Checked 70+ packages and merchandise for damage and notified vendors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Sales Consultant
Sears……………………………………………………………………………….
Birmingham , Alabama
01.2013 - 03.2014
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic
- Maximized customer retention by resolving issues quickly.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Increased sales by 50% fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Mortgage Refund Processor
HUD
Birmingham , Alabama
01.2012 - 11.2013
- Reviewed 5-10 financial statements per day and contacted institutions and customers to clarify details.
- Maintained compliance with privacy and security requirements, as well as federal statutes covering , mortgage loans.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
Sales Consultant
Empire Marketing Group, Inc
Birmingham , Alabama
06.2012 - 06.2013
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic
- Maximized customer retention by resolving issues quickly.
- Achieved top 10% performance by strategically adapting to rapidly changing, competitive environment.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Private Caregiver
Private Residence
Birmingham , United States
06.2004 - 09.2012
- Assisted 2-3 clients with daily living needs to maintain self-esteem and general wellness.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Documented vitals, behaviors and medications in client medical records.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Developed rapport to create safe and trusting environment for care.
Sales Distributor
Magic Kids
Birmingham, USA , USA
08.2011 - 10.2012
- Achieved agreed upon sales targets 100% and outcomes within schedule.
- Stayed abreast of industry changes and trends, identifying and pursuing new business opportunities.
Sales Trainee
Ardyss International
Birmingham , Alabama
01.2010 - 01.2011
- Responsible for planning, development, and improvement of Marketing Sales Strategies
- Daily recruited prospective 5- 6 customers daily to buy various health products.
- Drove team revenue totals by bringing in top sales numbers.
- Managed customer expectations and helped navigate sales processes.
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
- Demonstrated products to customers, answered questions and redirected objectives to positive features.
- Contacted customers to immediately find resolutions for escalated issues.
Education
Bachelor of Science - Pre-Medicine
Miles College
Fairfield, AL05.2012
Graduate -
Fairfield High Preparatory School
Fairfield, AL05.2005
Skills
- Call Scheduling
- Product and service knowledge
- Time management
- Sales and marketing
- Records management
- Advising Patents
- Medical Recordkeeping
- Administering Medications
- Medical Charting
- Cleaning and Sterilizing
- Cash Handling
- Collecting Patient Specimens and Tests
Timeline
Medical Assistant Receptionist
American Family Care
08.2021 - Current
Debt Recovery Specialist
Portfolio Recovery Associates, LLC
05.2018 - 07.2021
Warehouse Associate
Mountain High Outfitters
09.2014 - 01.2018
Sales Consultant
Sears……………………………………………………………………………….
01.2013 - 03.2014
Sales Consultant
Empire Marketing Group, Inc
06.2012 - 06.2013
Mortgage Refund Processor
HUD
01.2012 - 11.2013
Sales Distributor
Magic Kids
08.2011 - 10.2012
Sales Trainee
Ardyss International
01.2010 - 01.2011
Private Caregiver
Private Residence
06.2004 - 09.2012
Bachelor of Science - Pre-Medicine
Miles College
Graduate -
Fairfield High Preparatory School
Similar Profiles
Maranda EdgarMaranda Edgar
Center Administrator II at American Family CareCenter Administrator II at American Family Care
Shaneja CooteShaneja Coote
Front Desk Receptionist at American Family CareFront Desk Receptionist at American Family Care
Kelsey SherbertKelsey Sherbert
Medical Assistant II / X-ray/ Lab Tech at American Family CareMedical Assistant II / X-ray/ Lab Tech at American Family Care