Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Timeline
Generic

Mary Harris

Bradley,WV

Summary

Dedicated Social Worker professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the Beckley VA Medical Center. Social Worker has extensive knowledge of community resources and is proactive and understanding individual committed to serving disadvantaged individuals and special-needs populations.

Overview

18
18
years of professional experience
1
1
Certification

Work History

PACT Social Worker

Beckley VA Medical Center
Beckley, WV
02.2022 - Current
  • Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
  • Maintained regular contact with clients by calling clients' homes.
  • Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
  • Helped clients develop new coping mechanisms and techniques to drive behavior modification.
  • Able to perform assessments of psychosocial problems that cause distress, often impacting the health condition and creating barriers to care.
  • Able to perform referrals typically originated from any member of the interdisciplinary team, from Veterans and/or their families who call or walk-in for assistance, and from community professionals.
  • Completed thorough assessments to determine the underlying causes of the presenting problem(s), the interpersonal and environmental factors impacting the problem, and its affect on the patient’s ability and desire to comply with the treatment recommendations by the multidisciplinary team.
  • Have a high level of skill and expertise to establish and maintain effective therapeutic relationships with Veterans in the Primary Care Clinic and/or their families.
  • Able to independently work with Veterans and their families who are experiencing a wide range of complicated medical, psychiatric, emotional, behavioral, financial, legal and psychosocial problems.
  • Must have knowledge of the PACT team approach and the role of each health and allied health care team members as well as an understanding of the role of the social worker in the PACT model
  • Completed thorough psychosocial assessments to determine the psychosocial functioning and needs of Veterans and/or their families.
  • Is able to assess functional acuity of the patient and provide appropriate interventions.
  • Is able to utilize this assessment in facilitating the
    Veteran’s maximum use of treatment for attainment of the highest level of independence that is possible and practicable.
  • Actively participated as a member of the interdisciplinary treatment team and actively participate through collaboration with Veterans and family as well as interdisciplinary treatment team members in the development and implementation of treatment goals and interventions.
  • Independently possessed a working knowledge and experience in use of medical and mental health diagnoses, disabilities, and treatment procedures, including acute, chronic and traumatic illnesses, substance abuse disorders, common medications and their effects/side effects, and medical terminology.
  • Facilitated action for community placements through collaboration with Veterans and their families as well as interdisciplinary treatment team members to ensure that appropriate community placements are completed in a timely manner. Community placements that involved but are not limited to referrals to group and family care homes, assisted living facilities, adult day health care programs, contract nursing homes, Community Living Centers, residential care homes, inpatient and outpatient hospice services.
  • Had a great understanding of caregiver stressors, ability to conduct caregiver assessment and provide appropriate caregiver specific interventions.
  • Served as a liaison between Veterans and/or their families and VA and community resources in order to ensure thorough delivery of services.
  • Possessed knowledge and ability to independently implement treatment modalities and evidence based practices as well as provide educational classes, and/or supportive groups for Veterans and families, including shared medical appointments.
  • Social Worker was able to use and teach Veterans in the effective use of the My HealtheVet (MHV) system, computer systems and especially the internet for Veterans who choose this modality to communicate with the team.
  • Provided consultation and education to Veterans and their families regarding community resources, VA benefits and specialty programs, and Advance Directives. This included the Social Workers knowledge of the process for accessing and/or coordinating community-based services, including information and referral for additional services from other VA programs, other government programs, and community programs.
  • Being available to provide consultation to other treatment team and staff members regarding psychosocial needs of Veterans and/or their families and the impact of the identified psychosocial problems on the Veteran’s health care planning and compliance with treatment.
  • Maintaining knowledge of Veteran’s benefits and services, community resources, and process for making appropriate referrals to community and other governmental programs or agencies
  • Must possess skills and knowledge to provide case management services to Veterans and their families throughout the continuum of care. The incumbent will be able to appropriately utilize principles of human growth and development over the life span and will be able to assist Veterans in coping with the loss and grief experiences from disability and terminal illness.
  • Great knowledge of the signs and symptoms of abuse, neglect and exploitation.
  • Possessing and demonstrating ability to communicate effectively, both orally and in writing with people from varied backgrounds.
  • Being able to maintain a level of productivity and quality consistent with the complexity of the assignment and consistent with Social Work standards, Joint Commission standards, and facility standards.
  • Being able to demonstrate knowledge and skill in the use of software applications for drafting documents and data management as well as other computer systems in use by the VHA.
  • Is able to provide assistance with the orientation and learning of less experienced social workers and, if interested, to serve as a field instructor for graduate level social work students.

Advanced Medical Support Assistant

Beckley VA Medical Center
Beckley, WV
01.2020 - 02.2022
  • Appointment management.
  • Screen/receive phone calls.
  • Intervention of clinical problems/situations.
  • Scan and update health insurance information in Insurance Capture.
  • Buffer (ICB) System.
  • Documentation for services.
  • Utilized Recall reminder software.
  • Check-ins/Check-outs.
  • Manages Electronic Waitlist following VHA policy.
  • Daily review of active/pending consults, Electronic Waitlist, Recall.
  • List and Audio care communications.
  • Process, verify, extract Provider orders from CPRS.
  • Manage leave requests appropriately.
  • Administrative duties.
  • Scheduling.
  • Open/Close clinics.
  • Encounters processed daily reports.
  • Extract medical information and review records.

Internship Student

Beckley VA Medical Center
Beckley, WV
05.2021 - 12.2021
  • Maintained regular contact with clients by calling and visiting clients' homes.
  • Helped clients develop new coping mechanisms and techniques to drive behavior modification.
  • Coordinated individualized discharge plans to manage safe transition back into community and home environments.
  • Presented clinical documentation and observations to interdisciplinary team.
  • Completed detailed charts to summarize interactions with patients and booked follow-up sessions.
  • Encouraged socialization and engagement through therapy, music therapy and social activities.
  • Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
  • Administered assessments and developed academic goals based on specific disabilities and barriers to learning.
  • Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.
  • Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
  • Completed psychosocial evaluations and needs assessments.
  • Delivered social work services to homeless in clinical settings.
  • Organized clinical documentation, treatment plans, and referrals.
  • Worked with medical teams, patients and families to implement effective treatment plans.
  • Documented case notes daily and coordinated follow-up for seamless case management.
  • Explained medical care options to help families make informed healthcare decisions.
  • Coordinated program referrals for community-based resources.
  • Preserved and prepared reports and treatment records.
  • Provided ongoing counseling to help patients deal with conditions and processes
  • Prepared all required treatment records and reports.
  • Eliminated downtime and maximized revenue by providing top project quality control.
  • Helped develop effective care plans advocated for needs of each client with outside agencies and care professionals.
  • Completed comprehensive psychosocial evaluations for new residents to identify needs and strengths.
  • Evaluated individuals' financial resources and current needs related to financial concerns.
  • Conducted home visits near Beckley to check on patients' well-being.
  • Maintained impeccable case notes and documented activities fully in CPRS.
  • Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
  • Protected clients' health information with strict protocols focused on controlling access to confidential information.
  • Coordinated referrals to community services to help clients obtain needed support.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Educated potential participants on available services and processes to engage in program.
  • Detailed program operations and participant activities with comprehensive recordkeeping.
  • Worked with clients to improve life choices and maximize benefits of programs.
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.

Volunteer

Beckley Dream Center INC DBA Fishes and Loaves
Beckley, WV
02.2020 - 03.2020
  • Beckleydreamcenter.wix.com/beckley-dream-center 304-252-3402.
  • 10 hours per month.
  • Prepared nonperishable food boxes for distribution.
  • COVID-19 Distribution day(s)- Observed and learned how food distribution is distributed to different families.
  • Spoke and communicated with families inquiring about food.
  • Determined number of boxes required.
  • Loaded boxes into vehicles.
  • Interacted with members of neighborhood.
  • Data was taken and recorded that was needed by distribution center to finish monthly reports.

Advanced Medical Support Assistant

Beckley VA Medical Center
Beckley, WV
06.2016 - 01.2020
  • Timekeeping in VATAS system.
  • Oversee work orders.
  • Audit employee's files.
  • Complete HR monthly reports.
  • Provided customer service.
  • Scheduled appointments according to VHA Scheduling Directive.
  • Prepared, executes, and/or tracks program-specific information using Excel spreadsheets.
  • Utilized a variety of computer software applications to perform clerical work and to retrieve information from databases as follo Computerized Patient Record System (CPRS), PowerPoint, Excel, Microsoft Office, and VISTA Control Point Clerk Menu to prepare or assist in preparation of HR monthly reports such as ECGB, FTEE and Clinical Practice Review forms for providers in MHSL.
  • Basic information research functions.
  • Assisted in development of program materials.
  • Clerical work.
  • Recommendations to improve or modify methods for administrative workflow.
  • Conducted additional phone coverage.
  • Conducted phone calls to patients.
  • Served as unit timekeeper.
  • Initiated and maintaining all records.
  • Telephone calls and correspondence which are then screened.
  • Maintained inventory of required office supplies.
  • Record maintenance.
  • Update and format Memorandums.
  • Assisted with budget for assigned program initiatives.
  • Corresponded with patients with conflicts.
  • Minute Recorder for 7 Committees.
  • Conducted monthly reports.
  • Updated monthly on-call schedules.
  • Mail delivery/pickup.
  • Inventory ordering/receiving.
  • Conducted and maintained staff out list.
  • Prepared and organized Mental Health Summit for 2017 of 185 attendees.
  • Entered ARPA's into human resource software.
  • Sponsor for PIV system.
  • MHSL Summit-prepared, organized, tracked, and data entered reports.
  • Clinical encounters-daily cleared or distributed.

Suicide Prevention/Compensated Work Therapist

Beckley VA Medical Center
Beckley, WV
09.2015 - 06.2016
  • Collection, compilation, research, and/or tracking of data and program information.
  • Compiled reports for CWT and SI program.
  • Directed and managed patient contacts and inquiries.
  • Prepared, executes, and/or tracks program-specific information.
  • Performed basic information research functions.
  • Assisted in development of program materials.
  • Clerical work.
  • Conducted calls to patients.
  • Timekeeper.
  • Telephone calls monitored.
  • Established and maintains records and files according to written guidelines.
  • Answered multi-line phone system and emails to schedule clients and consultations.
  • Collaborated with Suicide Hotline/contact clients.
  • Analyzed and recorded data in spreadsheets for reports.

Advanced Medical Support Assistant

Beckley VA Medical Center
Beckley, WV
02.2012 - 09.2015
  • Administrative duties.
  • Managed telephone calls.
  • Record data tracking of patient care.
  • Mail correspondence.
  • Patient screening.
  • Policy maintenance.
  • Prepare vouchers.
  • Coordinate transportation arrangements.
  • Maintain active database.
  • Reporting using Microsoft Excel, and PowerPoint.
  • Performs periodic equipment inventory.
  • Monthly staff reports and regular monthly reports.
  • Composed and maintained monthly audits.
  • Spreadsheets and data entry for monthly audits.

Recreation Assistant

Beckley VA Medical Center
Beckley, WV
06.2011 - 02.2012
  • Performed treatment, instruction, and performed therapeutic activities prescribed for their rehabilitation.
  • Performed technical work in support of recreational activities.
  • Worked with recreation program participants in well-organized and carefully monitored recreation activities.
  • Evaluated patient for recreational needs, planned, organized, advised and performed recreation activities and programs.
  • Worked with participants on Recreation Activities 100 percent.
  • Worked with participants on individual basis, in small groups, or large groups depending on treatment goals.
  • Used variety of recreation modalities (art, music, hobbies, social recreations, creative communications, games, adapted sports, physical fitness, leisure counseling, and extraordinary events to achieve goals.
  • Conducted activities following standard treatment plans.
  • Worked with participants with various skill levels and backgrounds.
  • Completed assignments such as facility-wide programs, or volunteer-sponsored activities.

Advanced Medical Support Assistant

Beckley VA Medical Center
Beckley, WV
04.2009 - 06.2011
  • Administrative duties.
  • Maintained clinical records.
  • Facilitated communication among patients and program staff members.
  • Clerical duties.
  • Resolved problems/complaints.
  • Determined medical benefits eligibility.
  • Scheduled appointments and consults.
  • Monitor patient flow.
  • Transcribed physician orders through automated systems.
  • Informed staff of up-to-date administrative regulations.

Uniform Coordinator

Department Of Homeland Security, TSA
Charleston, WV
10.2006 - 11.2008
  • Performed uniform inspections.
  • Created and maintained spreadsheets for reports.
  • Screened passengers per TSA SOP.

Transportation Security Officer

Department of Homeland Security
Charleston, WV
10.2006 - 11.2008
  • Enforced Standard Operating Procedures.
  • Conducted inventory control supplies and uniforms.
  • Performed maintenance on Itemizer machines weekly.
  • Screened passengers to make sure clear for flight.
  • Performed bulk and full-body pat-downs when passengers set off alarm.
  • Conducted full inspection on aircraft.
  • Performed checkpoint operation at all gate entrances.
  • Conducted physical and visual inspections of all items that could enter aircraft.
  • Completed daily training.

Education

Accounting And Business Management

Glenville State College
Glenville, WV

Master of Social Work - Social Work

Concord University
Athens, WV
12.2021

Regents Bachelor of Arts - Social Work

Concord University
Athens, WV
06.2018

Associate of Arts And Sciences - Arts For Human Services

Brescia University
Owensboro, KY
05.2017

Truck Driving CDL's W/Tanker - Truck And Bus Driving

PIA Jump Start Training Center
Dunbar, WV
07.2006

Skills

  • Consulting
  • Accounts reconciliation
  • Document management
  • Crisis Intervention
  • Referrals and networking
  • Data collection and management
  • Efficient under pressure
  • Knowledge of medical and psychiatric terminology
  • Multidisciplinary team collaboration
  • Solution-based interventions
  • DSM knowledge
  • Verbal and Written Communication
  • Strengths-based solution-focused therapy
  • Psychosocial assessments
  • Analytical thinking
  • Confidential case documentation
  • Efficient and reliable team player
  • Organizational skills
  • Spreadsheet-advanced user
  • Treatment Planning
  • Individual Counseling
  • Case Management
  • Risk Assessment
  • Attention to Detail
  • Cultural Competency
  • Intervention Planning
  • Client Advocacy
  • Biopsychosocial Assessments
  • Abuse and Neglect Reporting
  • Mandatory Reporting Procedures
  • Advanced Directives
  • Patient Evaluation
  • Admitting Processes
  • Networking with Staff

Certification

Temporary Permit for LGSW Social Work License - 08/27/2022-09/30/2022

Accomplishments

  • Demonstrated outstanding case management and dedication to clients as evidenced by repeated promotions throughout tenure.
  • Managed a caseload of individuals and families.
  • Policy development with Suboxone Clinic
  • Advanced Directives/End of Life preparation with clients
  • Community Building with clients (resources in area of need)
  • Performed Psychosocial Review with clients
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • National Association of Social Workers
  • Family Worship Center/The Dream Center-Fishes & Loaves

Timeline

PACT Social Worker

Beckley VA Medical Center
02.2022 - Current

Internship Student

Beckley VA Medical Center
05.2021 - 12.2021

Volunteer

Beckley Dream Center INC DBA Fishes and Loaves
02.2020 - 03.2020

Advanced Medical Support Assistant

Beckley VA Medical Center
01.2020 - 02.2022

Advanced Medical Support Assistant

Beckley VA Medical Center
06.2016 - 01.2020

Suicide Prevention/Compensated Work Therapist

Beckley VA Medical Center
09.2015 - 06.2016

Advanced Medical Support Assistant

Beckley VA Medical Center
02.2012 - 09.2015

Recreation Assistant

Beckley VA Medical Center
06.2011 - 02.2012

Advanced Medical Support Assistant

Beckley VA Medical Center
04.2009 - 06.2011

Uniform Coordinator

Department Of Homeland Security, TSA
10.2006 - 11.2008

Transportation Security Officer

Department of Homeland Security
10.2006 - 11.2008

Accounting And Business Management

Glenville State College

Master of Social Work - Social Work

Concord University

Regents Bachelor of Arts - Social Work

Concord University

Associate of Arts And Sciences - Arts For Human Services

Brescia University

Truck Driving CDL's W/Tanker - Truck And Bus Driving

PIA Jump Start Training Center

Temporary Permit for LGSW Social Work License - 08/27/2022-09/30/2022

Mary Harris