Mary Harris
Woodbury
Summary
Dedicated professional with extensive experience in patient care and office management at Life Care Services LLC. Proven ability in medication organization and exceptional customer service, enhancing client satisfaction. Skilled in case management and staff recruitment, fostering a supportive environment that promotes independence and quality of life for clients.
Overview
22
22
years of professional experience
Work History
HHA/Personal Assistant
A Helping Hand
08.2008 - Current
- Maintained a clean and safe home for patients, reducing falls and accidents. Assist with medication management, bill paying, household management.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
Concierge
Monarch
10.2023 - 03.2025
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Assisted BOM/HR director and Wellness director with clerical needs.
Office Manager/ HHA Supervisor
Life Care Services LLC
08.2003 - 10.2007
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Payroll and scheduling.
- Oversaw daily office activities.
- Recruitment and retention of CNA staff
- Staffing of six communities across the state
- Traveled to assist with training and staffing in other states
- Assisted DOO with varied tasks
Education
High School Diploma -
Nonnewaug High
Woodbury, CT06-1986
No Degree - Nursing
Kaynor Technical School
Waterbury, CTNo Degree - Business
NVCC
WaterburySkills
- Patient care
- Care plan assessment
- Medication organization
- Medical charting
- Case management
- Patient education
- Customer service
- Office administration
- Customer relations
- Billing
- Payroll processing
- Administrative support
Timeline
Concierge
Monarch
10.2023 - 03.2025
HHA/Personal Assistant
A Helping Hand
08.2008 - Current
Office Manager/ HHA Supervisor
Life Care Services LLC
08.2003 - 10.2007
High School Diploma -
Nonnewaug High
No Degree - Nursing
Kaynor Technical School
No Degree - Business
NVCC
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