Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mary Harrison

Hearne,TX

Summary

Manage property operations on a daily basis to assure optimum performance and continual improvement in guest service, employee professionalism and performance, sales/marketing, property appearance, and profit. Customer-focused, passionate professional energized by effectively communicating with hotel guests and ensuring they have a great experience. Provides exceptional customer service and increases revenues in fast-paced, competitive environments Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals and available 24/7

Overview

43
43
years of professional experience
1
1
Certification

Work History

AGM

Summit Hotels
01.2020 - 11.2023
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Passionate about learning and committed to continual improvement.

FOM

DPG Partners
07.2012 - 12.2020
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Managed time efficiently in order to complete all tasks within deadlines.

Guest Service Manager/Guest Service Representative

Shitles Patel
07.2007 - 06.2012
  • Attended to customer needs, review guest feedback and promptly resolved complaints
  • Monitored staff training, scheduling and shift changes.
  • Understood and implemented safety and emergency procedures.
  • Liaised between guests and hotel management, relaying information, promotions and issues.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.


Teacher

Atlanta ISD
08.1980 - 05.2010
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Incorporated multiple types of teaching strategies into classroom.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Planned and implemented integrated lessons to meet national standards.
  • Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
  • Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
  • Participated in parent teacher conference to discuss developments of students and increase support.

Education

Master of Arts - Education

Texas A&M University - Commerce
Commerce, TX

Bachelor of Science - Education

Texas A&M University - Commerce
Commerce, TX

Skills

  • Remote Office Availability
  • Data Entry
  • Written Communication
  • Organization
  • First Aid/CPR
  • Dependable and Responsible
  • Flexible and Adaptable
  • Team Management
  • Friendly, Positive Attitude
  • Problem-Solving
  • Excellent Communication
  • Critical Thinking

Certification

Food Handlers

TABC License

CPR/First Aide

Timeline

AGM

Summit Hotels
01.2020 - 11.2023

FOM

DPG Partners
07.2012 - 12.2020

Guest Service Manager/Guest Service Representative

Shitles Patel
07.2007 - 06.2012

Teacher

Atlanta ISD
08.1980 - 05.2010

Master of Arts - Education

Texas A&M University - Commerce

Bachelor of Science - Education

Texas A&M University - Commerce

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Mary Harrison