MARY HART
Orangeburg,SC
Summary
Versatile Human Resources Specialist offers recruitment, policy development and office management expertise paired with outstanding multitasking and communication abilities. Goal-oriented professional with 20 years of comprehensive experience. Commended for superior performance and consistently going above and beyond to exceed goals. Flexible and focused team player with expertise in customer relationship management, HR proficiencies, strategic planning and time management.
Overview
15
15
years of professional experience
Work History
PTF Clerk
USPS
Barnwell, SC
12.2022 - Current
- Greeted customers warmly upon entering the store and provided helpful advice when requested.
- Answered customer inquiries via phone or email in a timely manner, providing accurate information as needed.
- Provided excellent customer service at all times by addressing individual needs promptly and courteously.
- Processed payments and handled cash using point of sale (POS) computer system.
- Offered support and advice to newer personnel to improve performance.
Senior Human Resources Specialist
SC Army National Guard
Columbia, SC
08.2014 - 07.2021
- Analyzed organizational performance and identified areas for improvement in HR processes.
- Conducted new hire orientation and onboarding activities, ensuring compliance with all applicable regulations.
- Provided guidance on benefits programs, such as health insurance, retirement plans, tuition reimbursement.
- Advised management on best practices related to employee relations matters.
- Assisted in developing job descriptions and competency models to ensure optimal staffing levels.
- Resolved conflicts between employees by listening to issues and providing appropriate solutions.
- Maintained accurate records of personnel files containing confidential information about individual employees.
- Ensured compliance with labor laws through periodic audits of payroll documents.
- Created reports detailing employee turnover statistics, absenteeism patterns, or disciplinary actions taken against workers.
Senior Human Resources Specialist
SC Army National Guard
Virginia Beach, VA
01.2012 - 01.2014
- Implemented initiatives to improve workplace culture and foster positive relationships among team members.
- Drafted corporate policies that reflected the organization's values while adhering to legal requirements.
- Maintained accurate records of personnel files containing confidential information about individual employees.
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
- Analyzed job descriptions and determined recruitment plan, timeline and advertising efforts to fill positions.
- Conducted background checks and orientation, coordinating new employee onboarding process.
- Assisted with recruitment initiatives by interviewing and talent sourcing.
State Quota Source Manager
SC Army National Guard
Columbia, SC
06.2009 - 01.2012
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Initiated new projects that resulted in increased productivity across all departments.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Education
Associate of Science - Paralegal
Orangeburg Calhoun Technical College
Orangeburg, SC12-2016
Associate of Science - Criminal Justice
Orangeburg Calhoun Technical College
Orangeburg, SC12-2016
Bachelor of Science - Business Management (Currently enrolled)
South Carolina State University
Orangeburg, SCSkills
- Problem-solving capabilities
- Critical thinking abilities
- Proofreading abilities
- Computer savvy
- Service-oriented
- Regulatory Compliance
- Staff Development
- Verbal/written communication
- Salesmanship
- Confidentiality
- Strong organization skills
- Problem-solving skills
References
References available upon request.
Timeline
PTF Clerk
USPS
12.2022 - Current
Senior Human Resources Specialist
SC Army National Guard
08.2014 - 07.2021
Senior Human Resources Specialist
SC Army National Guard
01.2012 - 01.2014
State Quota Source Manager
SC Army National Guard
06.2009 - 01.2012
Associate of Science - Paralegal
Orangeburg Calhoun Technical College
Associate of Science - Criminal Justice
Orangeburg Calhoun Technical College
Bachelor of Science - Business Management (Currently enrolled)
South Carolina State University