Mary Hartless
Spotsylvania,Virginia
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service
Overview
12
12
years of professional experience
Work History
Registered Nurse
Mary Washington Hospital
07.2024 - Current
- Utilized critical thinking skills to prioritize nursing interventions based on patients' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Ensured continuity of care for patients transitioning from antepartum to postpartum units by communicating effectively with other healthcare providers regarding individual needs and treatment plans.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
Customer Service Representative
Capital One Bank N.A
11.2021 - 07.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Associate Professional
LPL Financial Services
12.2020 - 09.2021
- Collaborated with cross-functional teams to improve overall organizational efficiency and effectiveness.
- Enhanced company reputation by providing excellent customer service and resolving client issues promptly.
- Managed multiple projects simultaneously, ensuring timely completion.
- Increased customer loyalty through personalized attention and genuine care for their needs.
- Managed high-volume workloads while maintaining a strong focus on client satisfaction.
Customer Service Representative
Capital One
08.2018 - 05.2020
- Enhanced customer satisfaction by efficiently addressing and resolving credit card issues.
- Reduced wait times for callers by effectively managing high call volumes and promptly handling inquiries.
- Maintained up-to-date knowledge of credit card products, services, and policies to provide accurate information to customers.
- Improved customer loyalty with exceptional service, leading to an increase in account retention rates.
- Assisted clients with activating new cards, increasing usage and strengthening relationships with the financial institution.
Licensed Insurance Agent
GEICO
02.2013 - 07.2018
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
- Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on insurance policies and regulations.
- Retained existing clientele by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.
- Mentored junior staff members in sales techniques, product knowledge, and regulatory compliance to improve overall team performance.
Education
No Degree - Nursing
Bevill State Community College
No Degree - General Education
Northern Virginia Community College
Associate of Applied Science - Nursing
Eastern Virginia Career College
05.2024
High School Diploma -
Carbon Hill High School
05.2012
Skills
- Quality Assurance
- Performance Improvement
- Resolving Issues
- Vital Signs Monitoring
- Medication Administration
- Medical Documentation
- ADL Assistance
- Call center experience
- Patient triage experience
- Emergency triage
Timeline
Registered Nurse
Mary Washington Hospital
07.2024 - Current
Customer Service Representative
Capital One Bank N.A
11.2021 - 07.2024
Associate Professional
LPL Financial Services
12.2020 - 09.2021
Customer Service Representative
Capital One
08.2018 - 05.2020
Licensed Insurance Agent
GEICO
02.2013 - 07.2018
No Degree - General Education
Northern Virginia Community College
Associate of Applied Science - Nursing
Eastern Virginia Career College
High School Diploma -
Carbon Hill High School
No Degree - Nursing
Bevill State Community College
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