Mary Hartman

• Connected callers with appropriate professional, department, or business.
• Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
• Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
• Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
• Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
• Assisted in reducing hold times with swift call handling and efficient use of switchboard system features.
• Contributed to positive workplace culture by fostering a collaborative environment and assisting colleagues when needed.
• Strengthened company reputation by upholding confidentiality when dealing with sensitive information during call transfers.
• Broadcasted critical updates and emergency alerts through PA system.

• Connected callers with appropriate professional, department, or business.
• Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
• Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
• Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
• Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
• Assisted in reducing hold times with swift call handling and efficient use of switchboard system features.
• Contributed to positive workplace culture by fostering a collaborative environment and assisting colleagues when needed.
• Strengthened company reputation by upholding confidentiality when dealing with sensitive information during call transfers.
• Broadcasted critical updates and emergency alerts through PA system.

Answered multi line phone system. Answered incoming calls directed calls to correct departments and doctor’s office. Made sure every patient had ordered breakfast, lunch and dinner.

Only one operator per shift so was responsible for giving correct emergency codes. Documented each emergency call by hand and accurately. Answered incoming calls to hospital. Directing them to proper offices and patient rooms.