Mary Hasney
Warwick,RI
Summary
Dynamic banking professional with a strong work ethic and exceptional customer service skills, honed at Ocean State Credit Union. Proven ability to balance cash drawers accurately and build lasting customer relationships, ensuring satisfaction and loyalty. Detail-oriented and reliable, with a commitment to confidentiality and discretion in all transactions.
Overview
19
19
years of professional experience
Work History
Teller
Ocean State Credit Union
09.2019 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Cage Cashier\pit Clerk
Foxwoods Resort and Casino
07.2017 - 09.2019
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Quickly and accurately counted drawers at start and end of each shift.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Secured casino funds not in use after balancing cash drawer.
- Processed various cash transactions and answered gaming customer questions.
- Utilized strong attention to detail in reviewing transactions, ensuring all entries were accurate and complete before submitting for approval.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Maintained security of the cage area, safeguarding company assets from potential theft or fraud risks.
Cashier
The Home Depot
09.2006 - 02.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Bachelor of Arts - Psychology
Rhode Island College
Providence, RI05-1990
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Customer relationship building
- Confidentiality and discretion
- Drawer balancing
- New teller training
- Reliable
- Strong sense of banking ethics
- Customer service
- Attention to detail
- Reliable and responsible
- Relationship building
Timeline
Teller
Ocean State Credit Union
09.2019 - Current
Cage Cashier\pit Clerk
Foxwoods Resort and Casino
07.2017 - 09.2019
Cashier
The Home Depot
09.2006 - 02.2018
Bachelor of Arts - Psychology
Rhode Island College