Summary
Overview
Work History
Education
Skills
Education
Timeline
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MARY HAVENS

Jensen Beach,FL

Summary

Dependable professional within cannabis sector, bringing extensive industry knowledge and commitment to high standards. Personable and knowledgeable with passion for customer service and wellness, well-suited for roles requiring strong customer interaction and relationship building. Possesses strong understanding of cannabis strains and their effects, along with excellent communication skills to provide personalized recommendations. Dedicated to enhancing customer experiences and promoting well-being through informed product suggestions.

Overview

38
38
years of professional experience

Work History

Sales Associate

Curaleaf
02.2019 - Current
  • Excelled in customer engagement, leveraging extensive product knowledge to provide personalized cannabis product recommendations based on individual needs and preferences, enhancing customer satisfaction and repeat business.
  • Provided exceptional service to medical patients, educating them on appropriate dosage and consumption methods for their specific conditions.
  • Contributed to increased sales revenue by staying informed about the latest industry trends and product offerings.
  • Built relationships with customers to encourage repeat business. Built customer loyalty and retention by delivering excellent shopping experiences.
  • Achieved consistent top sales associate status by expertly navigating customer needs and recommending products.
  • Successfully upsold and cross-sold products by integrating deep product insights into sales strategies and recommended complementary purchases to customers, increasing revenue.
  • Recognized for exceptional performance through multiple sales awards and incentives, including trips and bonuses, demonstrating high motivation and sales proficiency.
  • Handled transactions efficiently while adhering to company handling policies, ensuring accuracy in all financial exchanges.
  • Boosted customer loyalty by addressing inquiries or concerns promptly and professionally.
  • Fostered a collaborative team environment that emphasized knowledge sharing and best practices, contributing to overall store success.
  • Ability to adapt to new technologies and systems. Proficient in industry specific software including Dutchie, Biotrack and Sweed.

SELF EMPLOYED/ Young Living

Young Living Essential Oils
04.2014 - Current
  • Educating and empowering people to be their own health advocates, to know they have choices in their everyday lives to support wellness through a toxic free natural health style
  • Grow and support a community of like minded people

SALES ASSOCIATE

Bass Pro Shops
11.2015 - 12.2018
  • Developed positive customer relationships through friendly greetings and consultative sales approach to understand customer needs and make recommend relevant offerings
  • Collaborated with team to organize and stock products on racks and displays with focus on visual appeal and stores standards policies
  • Trained and served as a peer coach for new sales associates

PRACTICE MANAGER

Osceola Optique
05.2013 - 09.2015
  • Implemented an electronic record system for both effective patient and practice management
  • Trained newly hired team members on office procedures and computer system
  • Communicated and cultivated patient relationships as to their benefits and needs while complying with HIPAA regulations
  • Increased profits by 20/25 percent within one year by restructuring business line and new policies

PRACTICE MANAGER/PART OWNER

Gentle Chiropractic Offices, Inc.
12.1986 - 08.2008
  • Established efficient workflow processes, monitored daily productivity implemented modifications to improve overall effecti of personnel and activ
  • Recruited, hired, trained and supervised staff
  • Greeted patients in-person and via telephone calls
  • Coordinated office inventory by restocking supplies and placing purchase orders
  • Received and routed all correspondence to correct staff members
  • Coordinated patient care with other physicians offices
  • Responsible for all billing and collections-both insurance and patient
  • Filled in when necessary for all other office positions for sick or vacation time employees-including performing physical therapy modalities
  • Maintained schedule for busy physician and other therapists in office
  • Effectively communicated with other physicians and attorney offices
  • Implemented and executed marketing strategies to grow business

Education

Paralegal Studies

Arapahoe Community College
Littleton, CO

High School Diploma -

Sperry High School
Henrietta, NY

Skills

  • Strong organizational skills
  • Courteous peaceful demeanor
  • Energetic work attitude
  • Extensive knowledge of health and wellness
  • Determined and resourceful
  • Sharp problem solver
  • High customer service standards
  • Quick learner and loves to learn new things
  • Proficient in cash management

Education

Some College (No Degree)

Timeline

Sales Associate

Curaleaf
02.2019 - Current

SALES ASSOCIATE

Bass Pro Shops
11.2015 - 12.2018

SELF EMPLOYED/ Young Living

Young Living Essential Oils
04.2014 - Current

PRACTICE MANAGER

Osceola Optique
05.2013 - 09.2015

PRACTICE MANAGER/PART OWNER

Gentle Chiropractic Offices, Inc.
12.1986 - 08.2008

High School Diploma -

Sperry High School

Paralegal Studies

Arapahoe Community College

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MARY HAVENS