Mary Hawkes
portsmouth
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
45
45
years of professional experience
Work History
Clinical Laboratory Assistant
Bon Secours Maryview Medical Center
07.2021 - Current
- I am currently out of work on Long Term Disabilities but can return to work after 2/17/2025 with multiply restrictions.
- Maintained inventory of laboratory supplies, ensuring uninterrupted operations and efficient workflow management.
- Ensured a safe working environment through strict adherence to safety protocols and routine equipment maintenance checks.
- Reduced test turnaround time via strategic multitasking.
- Provided timely and accurate test results, aiding physicians in making informed treatment decisions.
- Completed laboratory operations reports and submitted to public health departments and other healthcare authorities.
- Supported operations across Hematology, Urinalysis, and Microbiology departments.
- Supported operations across Hematology, Urinalysis, Sendout, Blood Bank, and Microbiology departments.
- Conducted manual and automated tests in alignment with specifications and regulations for results reporting.
- Adhered to rigorous confidentiality standards when handling sensitive patient information, upholding ethical obligations and regulatory requirements.
- Minimized errors throughout pre-analytic, analytic and post-analytic processes.
- Assisted in the development of new testing methods, contributing to advancements in diagnostic capabilities.
- Monitored daily temperature logs for proper storage of samples as per regulatory requirements, safeguarding the integrity of specimens.
- Managed multiple priorities simultaneously while maintaining attention to detail within fast-paced clinical settings.
- Represented test data in graphs and charts and maintained patient confidence by keeping test information confidential.
- Implemented quality control measures, resulting in consistently high-quality test results and fewer errors or retests required.
- Supported accurate diagnoses with meticulous specimen handling and preparation.
- Assisted with training new staff members, sharing knowledge of lab procedures and best practices for efficient operation.
- Contributed to a positive work environment through effective communication and teamwork across all laboratory personnel.
- Performed complex testing procedures under time-sensitive conditions, providing critical data for urgent patient cases when needed most.
- Carried out tests to determine if infections are bacterial, viral or fungal.
- Participated in continuing education programs to stay abreast of industry developments and best practices.
- Removed samples of materials following good practices to achieve accurate test results.
- Consulted with outside professionals and specialists about tests and testing results.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Documented and verified patient information using laboratory information system.
- Set up, maintained and verified sterility of lab equipment and tools.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
- Operated wide range of laboratory equipment and instruments to complete analysis.
- Followed Good Laboratory Practices (GLP) consistently across daily activities and special products.
- Analyzed and interpreted data, accurately identifying and reporting laboratory results.
- Conducted wide range of laboratory tests and recorded results.
- Upheld laboratory protocols dictated by facility, governing agencies, or special project requirements.
- Identified and traced quality control issues impacting laboratory results.
- Helped management optimize laboratory processes for maximum efficiency and performance.
- Summarized test results and activities for management via verbal updates or written reports.
Client Service Representative/Billing Specialist/Laboratory Technician
Sentara Norfolk General Hospital
09.2005 - 07.2021
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Assisted clients with navigating online platforms and tools, enhancing their overall experience with the company''s resources.
- Consistently met or exceeded performance metrics while juggling multiple tasks effectively under tight deadlines.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Organized relevant documentation for each client interaction, ensuring a thorough understanding of client needs and facilitating seamless handoffs between team members.
- Participated in ongoing training sessions to stay current on industry trends and best practices.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Sought ways to improve processes and services provided.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained staff on operating procedures and company services.
- Cross-trained and backed up other customer service managers.
- Trained new personnel regarding company operations, policies and services.
- Educated customers about billing, payment processing and support policies and procedures.
- Increased efficiency and team productivity by promoting operational best practices.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Investigated and resolved accounting, service and delivery concerns.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Identified and resolved discrepancies and errors in customer accounts.
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Maximized revenue potential by identifying and resolving under-billed accounts.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Played key role in annual audit process by providing comprehensive billing records and explanations for variances.
- Identified opportunities for process improvement, leading to more streamlined billing operation.
- Optimized payment collection times by implementing effective follow-up strategies with clients.
- Assisted in transition to electronic billing, reducing paper waste and improving operational efficiency.
- Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.
- Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
- Collaborated with healthcare team to ensure billing codes were accurately applied, optimizing reimbursement from insurance companies.
- Enhanced accuracy in patient billing through meticulous record-keeping and verification of insurance details.
- Enhanced interdepartmental communication to ensure accuracy and completeness of billing information.
- Fostered strong relationships with healthcare providers and insurance representatives to facilitate efficient resolution of billing issues.
- Contributed to positive work environment by offering support and guidance to junior billing staff.
- Negotiated with insurance companies to resolve disputed claims, securing rightful payments.
- Maintained up-to-date knowledge of billing regulations and compliance requirements, ensuring adherence to legal standards.
- Managed monthly billing cycles to ensure timely issuance of invoices and statements.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Audited and corrected billing and posting documents for accuracy.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Maintained documentation on tests performed in lab.
- Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
- Documented information by maintaining daily logs and equipment record books.
- Calibrated and maintained instruments to keep equipment fully operational.
- Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
- Reduced errors in data entry by meticulously reviewing and validating information before submission.
- Collected and performed analytical testing on in-process product.
- Trained junior technicians on laboratory techniques and safety protocols, enhancing overall team proficiency.
- Adapted quickly to changes in test protocols or methodologies, maintaining productivity during periods of transition.
- Assisted in the development of new laboratory methods, leading to increased testing capabilities.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Oversaw items in inventory and reordered before supplies diminished.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Recorded and analyzed data to produce reports of results.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Troubleshot and resolved equipment and process issues.
- Participated in lab meetings and project presentations.
- Coordinated and managed laboratory projects and experiments.
- Analyzed results using analytical software and created reports.
- Assisted scientists by collecting and organizing laboratory data.
- Operated and performed preventative maintenance on laboratory equipment and instruments.
- Monitored and documented safety standards to verify compliance.
- Interpreted laboratory results to provide technical advice to scientists.
- Provided support and guidance to junior lab staff.
- Kept abreast of current industry, scientific and regulatory developments and issues.
Laboratory Assistant /Lab Manager/Medical Biller and Coder
Eastern Va Medical School
02.2000 - 09.2005
- Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
- Actively participated in lab safety inspections, identifying potential hazards and implementing corrective actions promptly.
- Maintained documentation on tests performed in lab.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Enhanced lab safety measures by conducting regular equipment maintenance and implementing updated protocols.
- Reduced sample contamination risks through rigorous adherence to proper specimen handling techniques.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Served as a reliable source of information for colleagues seeking assistance or clarification on laboratory procedures or equipment use.
- Improved laboratory efficiency by streamlining sample processing and data recording procedures.
- Maintained accurate and up-to-date laboratory records, ensuring compliance with institutional guidelines and facilitating audits when necessary.
- Facilitated timely completion of experiments by maintaining a well-organized workspace and efficient workflow.
- Trained new laboratory personnel on standard operating procedures, ensuring consistent performance across team members.
- Contacted physicians, nursing stations, or reference laboratories for resolution assistance with unusual test orders.
- Managed inventory levels effectively by tracking supply usage and placing orders for required materials before depletion.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Recorded and analyzed data to produce reports of results.
- Participated in lab meetings and project presentations.
- Developed new protocols and improved existing laboratory processes.
- Set and oversaw quality assurance guidelines for laboratory work.
- Monitored and documented safety standards to verify compliance.
- Troubleshot and resolved equipment and process issues.
- Operated and performed preventative maintenance on laboratory equipment and instruments.
- Analyzed results using analytical software and created reports.
- Kept abreast of current industry, scientific and regulatory developments and issues.
- Fostered a positive working environment by promoting open communication among team members and addressing any conflicts promptly.
- Actively participated in professional conferences and workshops, sharing laboratory best practices and fostering a culture of continuous improvement.
- Improved laboratory efficiency by streamlining workflows and implementing process improvements.
- Interviewed, hired and trained lab technicians to perform experiments and analyze results.
- Established relationships with external vendors to negotiate better pricing on lab supplies without compromising quality or availability.
- Coordinated staff training programs to keep abreast of advances in scientific knowledge relevant to the field.
- Kept laboratory in compliance with applicable guidelines and laws.
- Developed and implemented standard operating procedures for laboratory processes, resulting in consistent quality of work.
- Designed processes to increase efficiency by minimizing error and reducing repetitive tasks.
- Conducted periodic performance reviews for staff members, offering constructive feedback to facilitate professional growth.
- Managed operational documents and produced reports detailing activities.
- Successfully completed multiple projects within tight deadlines, showcasing strong project management skills in the laboratory setting.
- Evaluated new technologies and equipment to identify potential upgrades that could improve overall lab performance.
- Reduced turnaround time for sample analysis through effective scheduling and prioritization of tasks.
- Increased accuracy in test results by maintaining calibration schedules for all instruments.
- Managed budgets for the laboratory, ensuring cost-effective use of funds while meeting operational goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
- Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Provided support to administrative staff by ensuring proper handling of sensitive patient data according to HIPAA regulations.
- Collaborated with healthcare providers to ensure accurate documentation, leading to timely reimbursements for services rendered.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Collaborated with other billing professionals during team meetings to exchange best practices and strategies for overcoming common challenges in the industry.
- Enhanced compliance with industry regulations by staying up-to-date on changes to medical billing and coding guidelines.
- Assisted patients with understanding their insurance coverage and financial responsibilities, fostering positive relationships and trust between the practice and its clients.
- Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
- Developed effective communication channels with insurance companies to facilitate prompt resolution of claim inquiries and disputes.
- Participated in continuing education opportunities to stay current on advancements within the field of medical billing and coding, thereby elevating the overall quality of work.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
- Monitored changes in coding regulations to provide recommendations for compliance.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Scanned and uploaded medical records into electronic medical records system.
- Followed up with medical staff regarding missing information in patient records.
- Transcribed and entered patient medical information into electronic medical records systems.
- Input data into computer programs and filing systems.
- Followed exact procedures for handling transfers and other releases of medical records.
- Generated and maintained statistical data related to medical records.
- Developed and implemented new filing system for medical records to improve efficiency.
- Tracked and monitored requests for medical records release.
- Sorted and distributed incoming and outgoing medical records.
- Performed CLIA inspection with no discrepancies.
- Performed all phlebotomy and Lab testing.
- Trained all Residents with Laboratory procedures and on collecting specimens and training them in Phlebotomy.
- Trained Med Tech students from ODU in phlebotomy.
Medical Assistant
Patient First Urgent Care Center
04.2000 - 04.2001
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Improved clinical workflow with introduction of electronic health records system.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Patient Care Technician, ICU
Bon Secours Maryview Medical Center
03.1997 - 01.2000
- Demonstrated adaptability while working alongside various medical teams including respiratory therapists, dietitians, case managers, and social workers to provide comprehensive patient care.
- Facilitated seamless shift transitions by accurately reporting patient status and progress to incoming healthcare professionals.
- Utilized strong problem-solving skills to address unforeseen challenges or complications that arose during daily tasks efficiently under pressure.
- Aided in the stabilization of critical patients with emergency interventions such as CPR or AED usage under supervision of RNs or physicians.
- Improved ICU efficiency by promptly responding to call lights and coordinating patient needs with medical staff.
- Supported patients during recovery periods with proper positioning techniques, wound care, and hygiene assistance.
- Upheld high-quality care standards consistently by adhering to institutional policies and procedures, as well as state and federal regulations.
- Participated in interdisciplinary team meetings to discuss patient progress, address concerns, and collaboratively develop individualized care plans with various healthcare professionals.
- Streamlined workflow processes by assisting with admissions, discharges, and transfers of patients within the ICU unit.
- Exemplified professionalism when interacting with patients'' families regarding updates on medical conditions while respecting privacy boundaries set forth by HIPAA regulations.
- Delivered timely patient care during critical situations, ensuring that medical interventions were executed promptly and effectively under the guidance of supervising RNs or physicians.
- Ensured patient safety through close observation, fall prevention measures, and adherence to infection control protocols.
- Contributed to a positive ICU environment by collaborating effectively with interdisciplinary team members on patient care plans.
- Maintained a clean and organized work area by performing routine equipment checks, restocking supplies, and sanitizing surfaces as needed.
- Assisted nursing staff in administering medications, monitoring vital signs, and updating electronic health records for accurate documentation.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for patients by providing personal assistance and ambulation.
- Monitored patient vital signs, lab results and other indicators of health.
- Maintained accurate patient charts and medical records.
Laboratory Assistant/ Dianostic Technician
Bon Secours Maryview Medical Center
02.1984 - 03.1997
- Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
- Actively participated in lab safety inspections, identifying potential hazards and implementing corrective actions promptly.
- Maintained documentation on tests performed in lab.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Enhanced lab safety measures by conducting regular equipment maintenance and implementing updated protocols.
- Reduced sample contamination risks through rigorous adherence to proper specimen handling techniques.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Served as a reliable source of information for colleagues seeking assistance or clarification on laboratory procedures or equipment use.
- Improved laboratory efficiency by streamlining sample processing and data recording procedures.
- Maintained accurate and up-to-date laboratory records, ensuring compliance with institutional guidelines and facilitating audits when necessary.
- Trained new laboratory personnel on standard operating procedures, ensuring consistent performance across team members.
- Contacted physicians, nursing stations, or reference laboratories for resolution assistance with unusual test orders.
- Managed inventory levels effectively by tracking supply usage and placing orders for required materials before depletion.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Participated in lab meetings and project presentations.
- Developed new protocols and improved existing laboratory processes.
- Provided support and guidance to junior lab staff.
- Assisted scientists by collecting and organizing laboratory data.
- Troubleshot and resolved equipment and process issues.
- Coordinated and managed laboratory projects and experiments.
- Kept abreast of current industry, scientific and regulatory developments and issues.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Streamlined communication, introducing centralized platform for logging and tracking technical issues.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Phlebotomy, EKG's and Drug Testing.
- Triage Patients and maintained documentation on their medical records.
- Communication, answering all phone lines and calling critical results.
- Daily scheduling for the phlebotomy department and front office.
- Running of the Sendout department daily.
ICU Unit Secretary
Bon Secours Maryview Medical Center
02.1980 - 02.1984
- Assisted in monitoring vital signs and reporting any changes or concerns to the appropriate clinical staff, contributing to prompt interventions when needed.
- Contributed significantly towards successful Joint Commission accreditation by adhering to established protocols and maintaining accurate records.
- Coordinated essential equipment maintenance and repairs, minimizing downtime and ensuring availability for critical care needs.
- Contributed to improved patient satisfaction by maintaining accurate medical records and facilitating effective communication between staff members.
- Supported quality assurance initiatives by diligently tracking performance metrics and providing relevant data for review by management.
- Managed complex scheduling requirements for both staff members and patients, ensuring adequate coverage during peak periods or emergencies.
- Reduced response time for diagnostic results by efficiently managing communication between laboratory technicians, radiologists, and the ICU staff.
- Participated in regular safety drills designed specifically for intensive care settings—enhancing preparedness among ICU team members.
- Spearheaded improvements in the electronic health record system to streamline workflows and improve data accuracy for patient care documentation.
- Enhanced patient care by efficiently managing ICU unit tasks and ensuring smooth operation of the department.
- Assisted in training new unit secretaries on proper protocols, procedures, software applications utilized within the ICU environment.
- Elevated overall unit performance through active participation in team meetings, sharing insights, and implementing best practices gleaned from ongoing professional development.
- Streamlined ICU operations with meticulous attention to detail in managing patient documentation and charting updates.
- Provided compassionate support to families of critically ill patients during difficult times through clear communication about their loved one''s status or progressions in treatment plans.
- Maintained patient confidentiality at all times according to HIPAA regulations while handling sensitive medical information daily.
- Facilitated timely admissions and discharges, reducing wait times for patients and families.
- Maintained a clean, organized, and well-stocked unit environment, promoting optimal workflow among team members.
- Served as a liaison between ICU staff, patients, families, physicians, and other departments within the hospital setting.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Answered phone calls and messages for physicians. medical facility, scheduling appointments, and handling patient inquiries.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Education
No Degree - Healthcare Administration And Criminal Justice CSI
Liberty University
Lynchburg, VA12-2025
Certicate - Medical Billing And Coding
Alison On-Line College
Mount Carmel, Ireland04-2024
GED -
Deep Creek High School
Chesapeake, Va09-1979
Skills
- Organizational growth
- Adaptable learner
- Laboratory safety protocols
- Safety procedures
- Sample preparation
- Specimen analysis
- Equipment operations
- Specimen collection
- Patient confidentiality
- Quality control procedures
- Sterilization
- Microbiology techniques
- Continuous improvement mindset
- Phlebotomy expertise
- Specimen processing
- Instrument Calibration
- Records maintenance
- Hematology
- Drug screening
- Chemistry analysis
- Lab equipment operation
- Immunology testing
- Drug testing
- Venipunctures
- Finger sticks
- Test results evaluation
- Culture analysis
- Medical terminology proficiency
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Good laboratory practices (GLP)
- Organizational skills
- Team collaboration
- HIPAA compliance
- Blood and urine analysis
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Patient records documentation
- Safety compliance
- Relationship building
- Lab equipment maintenance
- Sterilization techniques
- Laboratory procedures
- Data entry
- Task prioritization
- Equipment testing and calibration
- Self motivation
- Infection control
- Medical terminology
- Automated laboratory testing
- Interpersonal skills
- Analytical thinking
Timeline
Clinical Laboratory Assistant
Bon Secours Maryview Medical Center
07.2021 - Current
Client Service Representative/Billing Specialist/Laboratory Technician
Sentara Norfolk General Hospital
09.2005 - 07.2021
Medical Assistant
Patient First Urgent Care Center
04.2000 - 04.2001
Laboratory Assistant /Lab Manager/Medical Biller and Coder
Eastern Va Medical School
02.2000 - 09.2005
Patient Care Technician, ICU
Bon Secours Maryview Medical Center
03.1997 - 01.2000
Laboratory Assistant/ Dianostic Technician
Bon Secours Maryview Medical Center
02.1984 - 03.1997
ICU Unit Secretary
Bon Secours Maryview Medical Center
02.1980 - 02.1984
No Degree - Healthcare Administration And Criminal Justice CSI
Liberty University
Certicate - Medical Billing And Coding
Alison On-Line College
GED -
Deep Creek High School
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