Mary Hayes
Yakima,Washington
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Utilization Review Nurse
Yakima Memorial Hospital
09.2022 - Current
- Performed prior authorization review of services requiring notification.
- Submitted cases for criteria failures and helped facilitate resolutions and approvals.
- Evaluated medical guidelines and benefit coverage to determine appropriateness of services.
- Obtained authorizations from multiple insurance carriers for various levels of care.
Medical Surgical Registered Nurse /COVID-19 Unit RN
Yakima Memorial Hospital
08.2021 - 08.2022
- Performed nursing assessments and developed patient-specific treatment plans to deliver comprehensive care.
- Educated patients and families on medical-surgical procedures, therapeutic regimens, and pain management techniques.
- Assisted with wound care, dressing changes and NG tube placement to maintain stable patient conditions.
- Provided inpatient care to diverse population of adult medical and surgical patients.
- Started intravenous fluids, administered medications, and documented patient charts by recording food and fluid output and intake.
- Monitored patients before, during and after surgical operations to evaluate patient care.
- Managed patients' pain by implementing pharmacological and non-pharmacological pain management interventions.
- Monitored and managed pain levels of post-surgical patients to reduce unnecessary opiate usage.
- Managed patients recovering from medical or surgical procedures.
Cardiac Cath Lab Registered Nurse
Yakima Memorial Hospital
07.2020 - 07.2021
- Administered nursing care to cardiac patients undergoing diagnostic, therapeutic or emergency services.
- Installed bare metal, drug-eluting and bioabsorbable stents throughout vascular system.
- Supported healthcare team by maintaining responsibility for electrocardiogram monitoring, defibrillation and cardio rehabilitation training.
- Evaluated patient histories, complaints, and current symptoms.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Clinical Documentation Nurse
Yakima Memorial Hospital
06.2015 - 06.2020
- Questioned physicians regarding missing or unclear health record documentation and requested further information for clarification purposes.
- Maintained strong knowledge of medical terminology, diseases and conditions and procedures.
- Carefully reviewed patient files for clarity on diseases, diagnoses and procedures to determine quality of care.
Utilization Management Nurse
Yakima Memorial Hospital
05.2013 - 05.2015
- Performed prior authorization review of services requiring notification.
- Evaluated medical guidelines and benefit coverage to determine appropriateness of services.
- Obtained authorizations from multiple insurance carriers for various levels of care.
- Submitted cases for criteria failures and helped facilitate resolutions and approvals.
Emergency Room Registered Nurse
Yakima Memorial Hospital
05.2012 - 05.2013
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
- Answered codes quickly and orchestrated efficient, skilled medical care.
- Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma.
- Educated patients and answered questions about health condition, prognosis, and treatment.
- Remained calm and productive during life-threatening situations to maximise positive outcomes.
- Educated family members and caregivers on patient care instructions.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
Cardiac Cath Lab Registered Nurse
Yakima Memorial Hospital
01.2007 - 04.2013
- Administered nursing care to cardiac patients undergoing diagnostic, therapeutic or emergency services.
- Supported physicians throughout introduction of medical devices and vascular closure with collagen plugs and stitches.
- Supported healthcare team by maintaining responsibility for electrocardiogram monitoring, defibrillation and cardio rehabilitation training.
- Evaluated patient histories, complaints, and current symptoms.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
ICU Nurse /Telemetry Registered Nurse
Yakima Memorial Hospital
06.2002 - 01.2007
- Monitored patients' respiratory status and ventilator operation and made adjustments to promote stabilization.
- Observed patients' vital signs and administered physician-prescribed medications and treatments.
- Delivered age-appropriate medical care for adult, adolescent, and geriatric ICU patients.
- Developed and implemented patient care plans based on physicians' instructions and generally accepted nursing practices.
- Recorded patients' medical status and treatment details in electronic charts to accurately document medical care.
- Followed HCA ethical values and principles and adhered to HIPAA medical record regulations to promote patients' privacy.
- Administered medications and treatments as ordered by physician.
Medical Surgical Registered Nurse
Yakima Memorial Hospital
06.1997 - 05.2002
- Performed nursing assessments and developed patient-specific treatment plans to deliver comprehensive care.
- Educated patients and families on medical-surgical procedures, therapeutic regimens, and pain management techniques.
- Assisted with wound care, dressing changes and NG tube placement to maintain stable patient conditions.
- Provided inpatient care to diverse population of adult medical and surgical patients.
Education
Bachelor of Science - Nursing Science
Washington State University ICNE Yakima
Yakima, WASkills
- Needs Assessment
- Accurate Documentation
- Utilization Review
- Determine Medical Necessity
- Administer Medication
- Performing Assessments
- Patient Care Oversight
- Intramuscular Injections
- Manage Cases
- Monitoring Vital Signs
- Patient Admission
- Continuous Assessments
Timeline
Utilization Review Nurse
Yakima Memorial Hospital
09.2022 - Current
Medical Surgical Registered Nurse /COVID-19 Unit RN
Yakima Memorial Hospital
08.2021 - 08.2022
Cardiac Cath Lab Registered Nurse
Yakima Memorial Hospital
07.2020 - 07.2021
Clinical Documentation Nurse
Yakima Memorial Hospital
06.2015 - 06.2020
Utilization Management Nurse
Yakima Memorial Hospital
05.2013 - 05.2015
Emergency Room Registered Nurse
Yakima Memorial Hospital
05.2012 - 05.2013
Cardiac Cath Lab Registered Nurse
Yakima Memorial Hospital
01.2007 - 04.2013
ICU Nurse /Telemetry Registered Nurse
Yakima Memorial Hospital
06.2002 - 01.2007
Medical Surgical Registered Nurse
Yakima Memorial Hospital
06.1997 - 05.2002
Bachelor of Science - Nursing Science
Washington State University ICNE Yakima
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