MARY HEAD

Engaged the guests in appropriate conversations, processed sales/payments, issued refunds/credits, processed returns/exchanges, promoted weekly deals and credit card programs, educated guests on how to use the Cartwheel App for additional savings, handled guests' inquiries and/or complaints

Prioritized the guests' needs over task, directed or assisted guests to product location, maintained inventory within assigned area to merchandising standards by pulling auto fills from backroom, stocking, facing, straightening, cleaning, back stocking; ensured regular and promotional signing was set accurately for all departments and/or any other task necessary to maintain appearance and salability of items

Consistent daily interaction with customers both in person and on phone

Engaged Pro customers and Diy homeowners in appropriate conversations, processed sales/invoices, issued refunds/credits, processed returns/exchanges, promoted weekly deals, credit card programs, pro loyalty program, ecommerce website and various delivery channels

Actively listen and asked relevant questions of the customer, utilized internal/external applications, partnered with vendors, shipping services, ecommerce group, and other HD teams to resolve customer issues and account/invoice discrepancies, and thoroughly documented problem, resolution, and parties involved

Consistent daily interaction with customers both in person and on phone

HR Management - Assist in publishing job ads, schedule interviews, manage the onboarding process, facilitate employee training sessions, ensure personnel records are accurate and up-to-date, such as employee files, attendance records, and performance evaluations, update internal databases, track sick leave, maternity leave, and other employee-related data, ensure that HR practices comply with labor laws and organizational policies

Customer Service - Engage customers by greeting them and offering assistance with products and services, process transactions, promote weekly deals, educate customers on the Carepass benefits, and handle inquiries and/or complaints

Inventory Management - Ensure inventory accuracy thru proper shelf labeling; process system-generated and store-initiated cycle counts, returns, assess saleable and non-saleable items, keyrec vendor deliveries, replenish sales floor/push backroom overstock

Price - Replace damaged/missing upc's, set price changes

Promotion - Implement planograms, displays and signage

Financial Management - Reconcile each register midday/end of the day, drop deposits, issue paid outs, investigate/communicates cash discrepancies with store manager