Mary Hector
Mesquite
Summary
Cultivated a positive service environment by delivering exceptional support. Motivated team members to reach performance targets through effective leadership. Demonstrated strong writing and communication skills while handling confidential information. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Compassionate Patient Care Coordinator with understanding of hospital operations and patient care. Strong background in coordinating between patients, healthcare professionals, and insurance companies to ensure seamless service. Skills include problem-solving abilities, communication skills, and empathy towards patients' needs. Impact made includes streamlining administrative processes, improving patient satisfaction rates, and enhancing team collaboration in previous roles.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Serene health
07.2024 - Current
- Answer patient calls, emails and questions, including finding insurance estimates
- Confidentially manage patient accounts
- Schedule patient visits and answer pre-visit questions, including about billing
- Remote
- Educated patients on treatment plans and health resources available through Serene Health.
- Monitored compliance with healthcare regulations and standards in patient care processes.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Processed patient intake information and updated medical records prior to treatment.
Patient Service Specialist
Northwestern
10.2023 - 05.2024
- Call Center environment scheduling all patients for their mammogram and MRI appointments.
- Assisted patients with appointment scheduling and management.
- Maintained accurate patient records in electronic health systems.
- Educated patients about services, procedures, and insurance options available.
- Ensured compliance with healthcare regulations and organizational policies consistently.
- Scheduled appointments and managed patient records using electronic health record software.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
Surgery Scheduler
Scion Staffing
05.2023 - 10.2023
- Schedules all surgical procedures and assures that all of the appropriate clinical and insurance coding information is collected for the surgery schedule
- Coordinated with patients to confirm appointment dates and times.
- Managed electronic medical records to ensure accurate patient information.
- Communicated with insurance companies regarding authorization requirements.
- Maintained updated knowledge of surgical procedures and scheduling protocols.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
- Adhered to HIPAA guidelines when handling confidential information.
- Collaborated with other hospital personnel to coordinate resources for optimal patient flow during surgery scheduling processes.
Medical Receptionist
Sole2Sole
09.2020 - 05.2023
- My duties consist of answering and scheduling patients to see the specialist, also verifying all insurances and collecting co-pays and balances due at time of service
- Verified insurance information and assisted with billing processes.
- Maintained a clean and organized reception area for visitors.
- Assisted in training new reception staff on office procedures.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Medical Receptionist
Campbell Health Solutions
11.2019 - 09.2020
- My daily duties includes answering calls, scheduling appts, verification of ins and collection of outstanding balances on patient accounts.
- Compiled and coded patient information or data in appropriate computer system.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Performed data entry tasks related to billing and collections procedures.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Greeted and checked in patients, updating patient information in computer system.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
Medical Clerk II
Medcentrix
10.2018 - 10.2019
- My Receptionist duties are to check in all patients, verify all insurance prior to appointment, collect co-payments, assist with referral and authorization. Scheduling follow up appointments after visits.
- Managed patient scheduling and appointment confirmations efficiently.
- Facilitated communication between patients and healthcare providers effectively.
- Utilized electronic health record systems to update patient information accurately.
- Coordinated insurance verification and authorizations for medical services promptly.
- Scheduled laboratory tests for patients based on their doctor's orders.
- Ensured compliance with HIPAA regulations regarding confidential information handling procedures.
- Reviewed and entered patient medical records into electronic health record system.
- Sent records requests and stayed in close communication with case managers regarding open issues.
Records Specialist
S&J Recovery
01.2014 - 09.2018
- My position was to dispatch all drivers to calls were assistant is needed for break downs, police tows or AAA roadside assistance.
- Recorded and processed payments by company and customers.
- Tracked file movement and researched document histories.
- Prepared new files according to company needs and schedules.
- Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request.
- Provided file, document and record access to appropriate personnel.
Medical Receptionist/ Clerk
Dr. Worthy
04.2005 - 08.2013
- My duties were to schedule, collect and verify all appointments and insurance for all patients that’s coming in for an appointment.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Protected patients by observing strict HIPAA guidelines.
- Assisted physicians with finalizing reports, speeches or presentations.
- Processed patient records with attention to confidentiality and accuracy.
- Utilized office software to update patient information and manage databases.
- Maintained inventory of office supplies, ensuring timely reordering as needed.
- Coordinated insurance verifications and billing inquiries effectively.
Education
High school or equivalent - General
Bloom High School
Chicago Heights, IL5 1991
Medical Billing - Medical Billing & Coding
Prairie State College
Chicago Heights, IL3 2011
Skills
- Office administration
- Medical reception
- Patient scheduling
- Electronic health records
- Phone etiquette
- Team management
- Medical coding
- Front desk operations
- Healthcare terminology
- EMR proficiency
Certification
Medical & Billing Coding Certificate
Timeline
Patient Care Coordinator
Serene health
07.2024 - Current
Patient Service Specialist
Northwestern
10.2023 - 05.2024
Surgery Scheduler
Scion Staffing
05.2023 - 10.2023
Medical Receptionist
Sole2Sole
09.2020 - 05.2023
Medical Receptionist
Campbell Health Solutions
11.2019 - 09.2020
Medical Clerk II
Medcentrix
10.2018 - 10.2019
Records Specialist
S&J Recovery
01.2014 - 09.2018
Medical Receptionist/ Clerk
Dr. Worthy
04.2005 - 08.2013
High school or equivalent - General
Bloom High School
Medical Billing - Medical Billing & Coding
Prairie State College