Mary Hedgepeth
Dunn,NC
Summary
Detail-oriented office support specialist with several years of experience in streamlining operations and enhancing productivity within the industry. Recognized for a strong work ethic and professional demeanor, delivering exceptional customer service while effectively resolving issues. Proven decision-making abilities contribute to improved workflow and client satisfaction. Career aspirations include leveraging skills in a dynamic environment to drive operational excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CCHT/Administrative Assistant
Fresenius Medical Care
Clayton, NC
10.2014 - Current
- As a certified clinical hemodialysis technician, I worked directly with the patients and their treatments, getting to know them and running the machines.
- I am currently working as the administrative assistant for the clinic, and I have been in this position for three years now.
- Maintained accurate patient records of all treatments administered and results obtained.
- Greeted visitors and provided general information about the company.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Managed office supplies inventory and placed orders when necessary.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Directed customer inquiries to appropriate department personnel.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed inventory and supplies to ensure materials were available when needed.
Certified Clinical Hemodialysis Technician
DaVita
Jacksonville , NC
11.2018 - 01.2019
- Recorded observations and baseline measurements to maintain accurate medical records.
- Assisted nurses in providing patient care by performing tasks such as taking vital signs or collecting specimens.
- Monitored patient reactions and machine operation during dialysis treatment.
- Cleaned medical equipment or facilities.
- Initiated and terminated reverse osmosis water system and performed water quality monitoring tests prior to dialysis initiation.
- Discontinued dialysis treatment according to established procedures.
- Operated water purification systems that produce high quality water used in hemodialysis processes.
- Attached dialyzer and tubing to dialysis machines for use in hemodialysis treatment.
- Documented all patient information accurately in their medical records.
- Assisted in training technicians, medical students or other staff members.
- Conducted water treatment analysis to ensure purity for dialysis procedures.
Education
Associate of Applied Science - Healthcare Management
Ultimate Medical Academy
Clearwater, FL06-2025
High School Diploma -
Triton High School
06-2014
Associate of Applied Science -
Johnston Community College
Smithfield, NCSkills
- Word processing
- Excel
- PowerPoint
- Dialysis experience
- Vital Signs
- Medical terminology
- Medical Office Experience
- Patient Care
- Computer Skills
- Infection Control Training
- Clerical Experience
- Medical Records
- Phone Etiquette
- Phlebotomy
- Venipuncture
- ICD-10
- Laboratory Experience
- Triage
- Anatomy Knowledge
- Medical Scheduling
- Quality Assurance
- Vascular Access care
- Equipment setup
- Dialysis treatment
- Patient observation
- Compliance with regulatory guidelines
- HIPAA
- Adapting to change
Certification
CCHT, 01/01/16
Phlebotomy
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Certified Clinical Hemodialysis Technician
DaVita
11.2018 - 01.2019
CCHT/Administrative Assistant
Fresenius Medical Care
10.2014 - Current
Associate of Applied Science - Healthcare Management
Ultimate Medical Academy
High School Diploma -
Triton High School
Associate of Applied Science -
Johnston Community College
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