Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Hellrung

Wentzville,MO

Summary

Dynamic manager with a proven track record,excelling in customer engagement and effective team leadership. Enhanced customer satisfaction through strategic decision-making and improved service protocols, resulting in significant increases in satisfaction scores. Skilled in inventory management and employee training, fostering a collaborative and high-performing work environment.

Overview

19
19
years of professional experience

Work History

Manager

Planet Fitness
03.2025 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.

Manager

Club Car Wash
09.2017 - 03.2025
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Improved marketing to attract new customers and promote business.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Event Coordinator

Brunswick Aka Bowlero
10.2015 - 10.2017
  • Coordinated schedules and timelines for events.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Managed event logistics and operations.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
  • Brainstormed and implemented creative event concepts and themes.
  • Enhanced attendee experience by meticulously planning and executing event logistics.
  • Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
  • Conducted post-event analysis, identifying areas of improvement for future events.

Stay at Home Mom

My Self
12.2006 - 10.2015
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.
  • Created an enjoyable atmosphere during babysitting sessions through storytelling, games, and music.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Led indoor and outdoor activities to entertain and occupy children.

Education

No Degree -

St. Charles Community College
St. Charles, Mo

High School Diploma -

Fort Zumwalt
St. Peters, Mo
06-2003

Skills

  • Customer engagement

  • Store operations management

  • Employee onboarding and training

  • Point of sale systems

  • Staffing and recruitment

  • Inventory management

  • Policy development

  • Employee supervision

  • Sales experience

  • Workforce scheduling

Timeline

Manager

Planet Fitness
03.2025 - Current

Manager

Club Car Wash
09.2017 - 03.2025

Event Coordinator

Brunswick Aka Bowlero
10.2015 - 10.2017

Stay at Home Mom

My Self
12.2006 - 10.2015

No Degree -

St. Charles Community College

High School Diploma -

Fort Zumwalt

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