Mary Hemphill
BETHLEHEM,PA
Summary
Energetically drove Lincoln Investment Planning's efficiency forward, mastering document management and enhancing scanning processes. At Moravian Village of Bethlehem, I elevated dining experiences, blending impeccable food service skills with a warm, positive demeanor. Known for problem-solving and team collaboration, I consistently boosted customer satisfaction and operational standards.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Lincoln Investment Planning
Bethlehem, PA
09.2024 - 01.2025
- Completed day-to-day duties accurately and efficiently.
- Operated equipment and machinery according to safety guidelines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Organized and stored scanned documents in designated electronic folders.
- Trained new staff on scanning procedures and best practices to maintain high standards of operation.
- Coordinated with IT department to resolve technical issues and improve scanning processes.
- Located missing records by searching files or contacting individuals assigned to records.
- Prepared and organized files for storage, archiving, and retrieval.
- Generated reports related to document management activities.
- Scanned and filed forms, reports, correspondence and receipts.
- Answered questions about records or files.
- Processed requests for document reproduction in a timely manner.
- Proofread content for typo-free emails and documentation.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Greeted visitors and provided general information about the company.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Dining Staff Member
Moravian Village of Bethlehem
Bethlehem , PA
04.2019 - 12.2021
- Served food and beverages to patrons and confirmed complete orders.
- Greeted customers upon arrival and provided menus.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Garnished dishes and beverages to serve visually appealing menu items.
- Checked orders for accuracy before serving to customers.
- Suggested additional items and offered samples of weekly promotional items to increase store sales.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Responded promptly to customer inquiries or complaints in a polite manner.
- Bussed tables between courses and cleared dishes when necessary.
- Greeted guests with friendliness and professionalism.
- Filled condiments and napkin containers during slack periods.
- Communicated effectively with kitchen staff regarding order tickets and timing.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Followed proper food handling procedures at all times during prep and service.
- Assisted in setting up buffets for special events as requested by management.
- Performed cleaning duties at the end of the shift.
- Provided refills on beverages, condiments, and other items as needed.
- Collaborated with team members to complete tasks efficiently within allotted time.
- Supported serving staff in delivering accurate and well-presented food orders.
- Trained new employees to perform duties.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Stocked service areas with supplies during slow periods.
- Adhered to all health regulations regarding food safety standards.
- Ensured dining area was clean and organized throughout shift.
- Maintained a professional attitude while interacting with guests.
- Proactively addressed customer complaints or concerns in a professional manner.
- Monitored tables to ensure guests were satisfied with their meals.
- Stocked displays with new and transferred merchandise.
- Presented menus and answered questions regarding items.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Criminal Justice
Northampton Community College
Bethlehem, PA01-2026
High School Diploma -
Freedom High School
Bethlehem, PA06-2020
Skills
- Service prioritization
- Cleaning and sanitization
- Dining area maintenance
- Food service skills
- Food safety
- Meal delivery
- Problem-solving capacity
- Team player attitude
- Positive demeanor
- High energy level
- Conflict resolution
- Customer service focus
- Appetizer preparation
- Customer engagement
- Guest complaint resolution
- Food station setup
- Supply restocking
- Food handling standards
- Reliable work ethic
- Clear verbal communication
- Taking resident orders
- Safe food handling
- Adaptable mindset
- Trainer for new trainees
Affiliations
- Animal lover
- Music lover
- Walking
- Cooking
- Dancing
- Mental health advocate
- Creative writing
- Photography
- Watching TV shows
- Friends and family
Timeline
Administrative Assistant
Lincoln Investment Planning
09.2024 - 01.2025
Dining Staff Member
Moravian Village of Bethlehem
04.2019 - 12.2021
Criminal Justice
Northampton Community College
High School Diploma -
Freedom High School
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