Mary Herbert
Forty Fort,PA
Summary
Dynamic Compliance Manager with a proven track record at MOHELA, excelling in compliance monitoring and risk assessment. Successfully streamlined processes, enhancing operational efficiency and reducing non-compliance incidents. Adept at training development and fostering teamwork, I bring strong analytical skills and a commitment to regulatory excellence, ensuring organizational integrity and compliance.
Overview
2025
2025
years of professional experience
Work History
Compliance Manager
MOHELA
- Managed compliance efforts, reporting and audits.
- Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
- Reduced risk exposure for the company by identifying and addressing areas of noncompliance.
- Prepared records and data for regular audits.
- Streamlined compliance processes by implementing efficient monitoring systems and tools.
- Consulted with clients on best practices and served as project manager for all process improvements and regulatory initiatives.
- Collaborated with cross-functional teams to establish clear compliance guidelines and expectations for all departments.
- Monitored emerging trends in regulatory requirements, anticipating potential impacts on the organization''s operations.
- Supported the implementation of new regulations within the organization by developing strategic plans and action items for each department.
- Improved communication channels between departments by establishing regular meetings and reporting structures related to compliance matters.
- Succeeded in maintaining a positive relationship with regulators through proactive engagement and timely responses to inquiries.
- Enhanced overall business operations by continuously improving policies, procedures, and controls related to compliance requirements.
- Strengthened company-wide awareness of relevant laws, regulations, and industry standards through targeted trainings, presentations, and ongoing communication efforts.
- Provided expert advice to senior management on potential risks, legal implications, and recommended solutions for complex compliance issues.
- Evaluated customer complaints, processes, and all other aspects of operations to assess compliance.
- Managed investigations into potential violations of laws or regulations, ensuring swift resolution and corrective actions when necessary.
- Played instrumental role in company-wide risk assessment efforts, supporting enhancements in business processes and controls.
- Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
- Liaised with clients to identify and target inefficiencies in areas of risks and business controls, process gaps and workflow discrepancies.
- Reduced legal risks by rigorously enforcing compliance protocols in all business operations.
- Advanced organizational compliance maturity by benchmarking against industry standards and implementing best practices.
- Minimized exposure to compliance violations by implementing predictive analytics for risk forecasting.
- Conducted thorough risk assessments for identifying potential compliance issues, leading to proactive mitigation strategies.
- Developed policies and procedures to manage compliance risks, safeguarding organizational reputation.
- Improved regulatory understanding across organization by developing and delivering comprehensive compliance training programs.
- Streamlined compliance reporting processes, significantly reducing preparation time by automating data collection and analysis.
- Led cross-functional teams to address compliance gaps, ensuring alignment with industry standards and regulations.
- Coordinated with legal teams to interpret regulatory changes, ensuring timely compliance adjustments.
- Performed regular compliance reviews and audits, identifying non-compliance issues.
- Addressed compliance issues by developing and implementing corrective action plans.
- Devised and maintained compliance recordkeeping processes to support initiatives.
- Implemented effective compliance policies and procedures to meet regulatory requirements.
- Established and monitored compliance procedures to provide consistent implementation across departments.
- Developed compliance training initiatives and materials, educating staff on regulations.
- Investigated potential compliance violations and reported findings to senior management.
- Kept up to date on compliance trends and rulings using meticulous research and study.
Compliance Specialist
Sallie Mae
- Implemented robust record-keeping systems that ensured accurate documentation was maintained according to regulatory requirements at all times.
- Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory adherence.
- Assisted in the preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.
- Reduced instances of non-compliance through meticulous monitoring of internal controls and periodic audits.
- Streamlined regulatory processes for improved efficiency and reduced errors, leading to better overall compliance.
- Evaluated existing policies regularly, identifying areas for improvement and recommending revisions as needed.
- Provided expert guidance to colleagues on matters related to regulatory compliance, solidifying company-wide understanding of requirements.
- Conducted thorough risk assessments to identify potential areas of non-compliance and recommended corrective actions.
- Served as subject matter expert by advising staff and customers and working directly with external agencies throughout audits or to remedy compliance issues.
- Performed quality reviews to uncover workflow and communication issues.
- Developed strategies for addressing identified gaps in regulatory knowledge within the organization, enhancing overall compliance awareness.
- Worked closely with legal counsel to address any instances of non-compliance or potential violations promptly.
- Enhanced company compliance by developing and implementing comprehensive policies and procedures.
- Performed quality control reviews of all loan packages to check adherence with federal and state regulatory requirements.
- Collaborated with other departments to integrate compliance considerations into daily business operations seamlessly.
- Analyzed data trends from ongoing monitoring efforts, utilizing insights gained to improve upon existing compliance initiatives further continually.
- Stayed current on industry regulations by attending seminars, workshops, and other professional development opportunities.
- Played an instrumental role in preparing the organization for successful completion of various regulatory examinations without major findings or penalties levied against the company.
- Prepared documentation and records for upcoming audits and inspections.
- Developed improvement and corrective action plans to bring operations in line with requirements.
- Assisted investigation and risk management teams with fraud investigations and risk identification.
- Stayed current with latest changes to applicable regulatory standards and company procedures.
- Identified gaps in existing compliance processes and recommended updates.
- Maintained up-to-date knowledge of applicable laws and regulations.
- Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.
- Created and maintained compliant work environment.
- Conducted periodic compliance audits and reviews to identify areas of improvement.
- Kept informed regarding pending industry changes, trends or best practices.
- Maintained composure in stressful situations, confrontations, interviews and records searches.
- Assisted with development of compliance objectives and strategies.
- Developed risk assessment models to identify potential compliance risks.
- Developed and implemented corrective action plans for non-compliance issues.
- Assessed fees related to registration of property-related documents.
Compliance Manager
Navient
Wilkes-Barre, PA
10.2007 - 06.2024
- Managed compliance efforts, reporting and audits.
- Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
- Reduced risk exposure for the company by identifying and addressing areas of noncompliance.
- Streamlined compliance processes by implementing efficient monitoring systems and tools.
- Consulted with clients on best practices and served as project manager for all process improvements and regulatory initiatives.
- Developed and delivered training programs to inform new and current employees about compliance issues.
- Collaborated with cross-functional teams to establish clear compliance guidelines and expectations for all departments.
- Monitored emerging trends in regulatory requirements, anticipating potential impacts on the organization''s operations.
- Supported the implementation of new regulations within the organization by developing strategic plans and action items for each department.
- Improved communication channels between departments by establishing regular meetings and reporting structures related to compliance matters.
- Succeeded in maintaining a positive relationship with regulators through proactive engagement and timely responses to inquiries.
- Enhanced overall business operations by continuously improving policies, procedures, and controls related to compliance requirements.
- Maintained effective working relationships with regulatory authorities, suppliers and customers.
- Strengthened company-wide awareness of relevant laws, regulations, and industry standards through targeted trainings, presentations, and ongoing communication efforts.
- Evaluated customer complaints, processes, and all other aspects of operations to assess compliance.
- Evaluated third-party vendors'' adherence to applicable laws/regulations before engaging them as partners or service providers for the company''s projects.
- Played instrumental role in company-wide risk assessment efforts, supporting enhancements in business processes and controls.
- Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
- Formulated detailed recommendations based on audit findings to support annual planning and definition of goals.
- Liaised with clients to identify and target inefficiencies in areas of risks and business controls, process gaps and workflow discrepancies.
- Facilitated integration of compliance considerations into business strategy, ensuring sustainable operations.
- Reduced legal risks by rigorously enforcing compliance protocols in all business operations.
- Minimized exposure to compliance violations by implementing predictive analytics for risk forecasting.
- Negotiated effectively with regulatory bodies to resolve compliance discrepancies without incurring penalties.
- Conducted thorough risk assessments for identifying potential compliance issues, leading to proactive mitigation strategies.
- Developed policies and procedures to manage compliance risks, safeguarding organizational reputation.
- Fostered culture of compliance and integrity by introducing ethical guidelines and conduct codes.
- Improved regulatory understanding across organization by developing and delivering comprehensive compliance training programs.
- Streamlined compliance reporting processes, significantly reducing preparation time by automating data collection and analysis.
- Led cross-functional teams to address compliance gaps, ensuring alignment with industry standards and regulations.
- Coordinated with legal teams to interpret regulatory changes, ensuring timely compliance adjustments.
- Performed regular compliance reviews and audits, identifying non-compliance issues.
- Addressed compliance issues by developing and implementing corrective action plans.
- Devised and maintained compliance recordkeeping processes to support initiatives.
- Implemented effective compliance policies and procedures to meet regulatory requirements.
- Established and monitored compliance procedures to provide consistent implementation across departments.
- Investigated potential compliance violations and reported findings to senior management.
- Kept up to date on compliance trends and rulings using meticulous research and study.
Education
Bachelor Of Science - Special Education
Bloomsburg University of Pennsylvania
Bloomsburg, PA05.1987
Skills
- Compliance monitoring
- Training development
- Internal audits
- Training and education
- Process development
- Document reviews
- Internal auditing
- Audit support
- Staff training
- Compliance documentation
- Project management
- Quality management processes
- Risk assessment
- Regulatory examinations
- Document control program
- Information security
- Risk analysis
- Training delivery
- Documentation review
- Information gathering
- Know your customer
- Audit oversight
- Analytical thinking
- Data evaluation
- Protocol review
- Risk assessments
- Data privacy
- Regulatory standards
- Document analysis
- Regulatory documentation
- Process management
- Quality controls
- Customer due diligence
- Enterprise risk management
- Legal research
- Analytical problem solving
- Policy revision
- Audits management
- Regulatory compliance oversight
- Risk reviews
- Legislative monitoring
- Compliance auditing
- Data gathering and reporting
- Investigative skills
- Compliance initiatives
- Compliance reporting
- Risk management
- Policy enforcement
- Program implementation
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Documentation skills
- Team building
- Task prioritization
- Self motivation
- Interpersonal skills
- Conflict resolution
- Training and development
- Goal setting
- Professionalism
- Interpersonal communication
Timeline
Compliance Manager
Navient
10.2007 - 06.2024
Compliance Manager
MOHELA
Compliance Specialist
Sallie Mae
Bachelor Of Science - Special Education
Bloomsburg University of Pennsylvania