Summary
Overview
Work History
Education
Timeline
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MARY HERNANDEZ

Mesquite,TX

Summary

I am an experienced Professional, with a successful track record of establishing and maintaining positive and cooperative work environment with staff at all levels. An articulate, bi-lingual individual well versed in both English and Spanish. A goal oriented individual, assertive and able to adapt to changing environment and demands.

Overview

27
27
years of professional experience

Work History

Administrative Assistant

Linda Carmack Allstate Insurance
04.2010 - 11.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Described products to customers and accurately explained details and care of policy.
  • Self-motivated, with a strong sense of personal responsibility.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Politely assisted customers in person and via telephone.
  • Helped drive sales goals and achieve monthly quotes

Administrative Assistant/ Sales

Martha Balleza Allstate Insurance
11.2014 - 10.2016
  • Answered phon calls and addressed any customer inquiries, solving problems customers may have.
  • Greeted customers entering the office to ascertain what each customer wanted or needed.
  • Described products to customers in person and via telephone.
  • Directed calls to appropriate individuals.
  • Helped drive sales goals.

Assistant Manager

Abdon Hernandez Tailoring 2
04.1997 - 06.2016
  • Helped manage Retail Tailor business.
  • Open and Closing duties.
  • Measure customers to fit clothes to customer standards.
  • Customer Service- Fitting appointments to custom Fit Men's and Women's professional attire.
  • Created tickets and sales
  • Liaison between manager and retail employees.

Administrative Assistant

Faz Roofing
07.2014 - 08.2014
  • Provide administrative assistant to project managers and construction team members.
  • Answer phones (multi-line phone system).
  • Answer emails.
  • Set-up appointments.
  • Utilized my customer service background to assist with any questions they had.
  • Create reports and quotes for management.
  • Accepted payments.

Education

High School Diploma -

Mesquite High School
Mesquite, TX
05.2000

Timeline

Administrative Assistant/ Sales

Martha Balleza Allstate Insurance
11.2014 - 10.2016

Administrative Assistant

Faz Roofing
07.2014 - 08.2014

Administrative Assistant

Linda Carmack Allstate Insurance
04.2010 - 11.2023

Assistant Manager

Abdon Hernandez Tailoring 2
04.1997 - 06.2016

High School Diploma -

Mesquite High School

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MARY HERNANDEZ