Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Mary Hernandez

Mary Hernandez

Rockford

Summary

Experienced administrative and customer service professional with over 15 years of expertise in front-desk operations, loan servicing, and financial transactions. Recognized for professionalism, attention to detail, and strong communication skills. Skilled at handling high-volume customer interactions with efficiency, accuracy, and a personable demeanor. Seeking to contribute strengths to a DMV or related government service role.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Telephone Service Representative (TSR)

Dovenmuehle Mortgage
  • - Handled 80%+ daily availability for inbound customer calls regarding mortgage loan servicing.
  • - Assisted borrowers with inquiries related to payments, escrow, and account status.
  • - Routed complex cases to appropriate departments for research and resolution.
  • - Documented customer interactions accurately to ensure compliance and audit readiness.
  • - Represented partner financial institutions professionally when handling client inquiries.
  • - Completed compliance training and adhered to all federal and company servicing guidelines.

Cashier

Currency Exchange
  • - Processed domestic and foreign currency transactions accurately in compliance with regulations.
  • - Verified and balanced cash drawers with precision in a fast-paced environment.
  • - Educated customers on exchange rates and provided clear, courteous service.
  • - Maintained detailed transaction records for audits and financial reporting.
  • - Demonstrated strong math skills and attention to detail while preventing fraud.

Receptionist / Administrative & Design Support

Studio 519 Chicago
02.2004 - Current
  • - Greet and assist clients in a busy front-desk environment, managing phones, scheduling, and correspondence.
  • - Maintain appointment calendars, organize meetings, and handle office supplies and record keeping.
  • - Provide event support including logistics and materials preparation for meetings and tradeshows.
  • - Delivered consistent customer service while managing a high volume of inquiries.
  • - Supported marketing team by creating and editing digital/print graphics using Adobe Creative Suite.
  • - Collaborated with design staff to ensure branded content for social media, websites, and marketing collateral.

Education

High School Diploma -

George Rogers Clark
Whiting, IN
05-1991

Skills

  • Customer Service & High-Volume Call Handling
  • Front Desk & Administrative Support
  • Cash Handling & Financial Transactions
  • Loan Servicing Knowledge
  • Data Entry & Record Keeping
  • Microsoft Office (Word, Outlook)
  • Adobe Creative Suite (Photoshop, Illustrator, InDesign)
  • Professional Phone Etiquette
  • Bilingual: English & Spanish

Certification

  • Notary Public
  • Customer Service / Office Administration Training

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Receptionist / Administrative & Design Support

Studio 519 Chicago
02.2004 - Current

Telephone Service Representative (TSR)

Dovenmuehle Mortgage

Cashier

Currency Exchange

High School Diploma -

George Rogers Clark

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