Mary Herrick
Caledonia,MN
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of equipment operations. Works well under pressure and in fast-paced settings. Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
7
7
years of professional experience
Work History
Barista
The Wired Rooster Coffee Shoppe
2021.08 - 2023.04
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Cashier
Kwik Trip
2016.05 - 2021.08
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Checked personal identifications during alcohol and tobacco sales.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
Education
No Degree - Interior Design
Western Technical College
La Crosse, WI04.2024
Skills
- Ensured that each customer received outstanding service by providing a customer friendly and professional environment which includes greeting and acknowledging every customer and always maintaining professional standards during the customer's experience.
- Staying calm in a fast pace environment.
- Helped to maintain a well-organized, aesthetically pleasing environment.
- Made sure to work flexible hours and extra shifts to meet business needs.
- Built relationships with customers to maintain repeat business.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register to record transactions accurately and efficiently.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds, and resolving transaction issues.
- Always made sure that the customer comes first.
Timeline
Barista
The Wired Rooster Coffee Shoppe
2021.08 - 2023.04
Cashier
Kwik Trip
2016.05 - 2021.08
No Degree - Interior Design
Western Technical College
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