Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Mary Hicks

Pinnacle

Summary

Motivated professional experienced in providing exceptional care to elderly, disabled and recuperating patients. Demonstrated expertise in basic nursing care and medical recordkeeping. Committed to delivering compassionate care and improving the lives of patients through attentive and thorough medical care. Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.

Overview

22
22
years of professional experience
1
1
Certification

Work History

CNA II

Northern Regional Hospital
Mount Airy
05.2023 - Current
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Transported residents within the facility as needed.
  • Documented patient care services by charting in designated areas.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Monitored food intake and output as directed by nursing staff.
  • Assisted patients in ambulation and transfers using proper body mechanics.

CNA I

Surgical ICU-Atrium Health Wake Forest Baptist
Winston Salem
07.2021 - 10.2023
  • Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.
  • Completed daily documentation and charts regarding patient care and input reports into practice databases.
  • Prepared residents for meals and assisted with feeding.
  • Utilized PPE appropriately and followed patient safety and infection control guidelines.
  • Measured patient vital signs, recording body temperature, blood pressure, and heart rate.
  • Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
  • Assisted with admission and discharge processes to provide continuity of care.
  • Utilized critical thinking skills to prioritize tasks based on patient needs.

CNA I

Senior Quality Care Inc.
Pilot Mountain
03.2021 - 07.2021
  • Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.
  • Prepared residents for meals and assisted with feeding.
  • Lifted and repositioned non-ambulatory patients to prevent accidents and falls.
  • Developed trusting relationships and provided emotional support to patients and families.
  • Reminded patients to take medications and nutritional supplements.
  • Reviewed patient dietary restrictions and food allergies to verify appropriate diet.

ONLINE PERSON

Walmart
King
08.2020 - 03.2021
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • Worked quickly to pack orders efficiently and decrease product damage.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.

PATIENT SERVICE REPRESENTATIVE

Triad Neurological-Wake Forest Baptist Health
Winston Salem
12.2019 - 08.2020
  • Answered incoming calls promptly while demonstrating excellent phone etiquette and professionalism.
  • Performed patient registration and scheduling in a fast-paced environment with accuracy and efficiency.
  • Scheduled appointments and assisted with referrals.
  • Verified patient information to ensure accuracy prior to appointment check-in.
  • Demonstrated strong customer service skills by greeting patients, providing directions, and answering questions.
  • Verified and updated changes in patient, physician, or insurance to maintain proper billing.

PATIENT SCHEDULING COORDINATOR

Access Center-Wake Forest Baptist Health
Winston Salem
09.2014 - 02.2019
  • Demonstrated excellent customer service skills while interacting with patients, families, and healthcare providers.
  • Monitored incoming calls from patients seeking appointment times or requesting changes in their existing schedules.
  • Developed efficient scheduling processes to ensure on-time arrivals of patients.
  • Ensured compliance with all applicable laws related to medical appointments and scheduling practices.
  • Maintained a high level of accuracy when entering data into the EHR system.

PATIENT SURGERY SCHEDULER

Ophthalmology-Wake Forest Baptist Health
Winston Salem
04.2010 - 09.2014
  • Developed strong relationships with surgeons and office staff to facilitate an efficient workflow.
  • Conducted preoperative phone calls with patients to verify insurance benefits, review instructions for arrival time, location and preparation requirements.
  • Organized medical records for surgeries prior to the day of surgery ensuring all necessary documents were available.
  • Provided excellent customer service by responding promptly and accurately to patient inquiries regarding procedures and appointments.
  • Collaborated closely with physicians and other healthcare professionals to ensure quality patient care throughout the surgical process.

PATIENT SERVICE REPRESENTATIVE

Reproductive Medicine-Wake Forest Baptist Health
Winston Salem
10.2004 - 04.2010
  • Answered incoming calls promptly while demonstrating excellent phone etiquette and professionalism.
  • Performed patient registration and scheduling in a fast-paced environment with accuracy and efficiency.
  • Scheduled appointments and assisted with referrals.
  • Verified patient information to ensure accuracy prior to appointment check-in.
  • Demonstrated strong customer service skills by greeting patients, providing directions, and answering questions.
  • Ensured compliance with HIPAA regulations through proper handling of confidential patient information.
  • Verified and updated changes in patient, physician, or insurance to maintain proper billing.

CNA I

Neurosurgery-Wake Forest Baptist Health
Winston Salem
11.2003 - 10.2004
  • Completed daily documentation and charts regarding patient care and input reports into practice databases.
  • Measured patient vital signs, recording body temperature, blood pressure, and heart rate.
  • Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
  • Developed trusting relationships and provided emotional support to patients and families.
  • Completed in-service training and attended performance improvement meetings.
  • Maintained a clean environment for the safety of patients by following infection control protocols.

Education

LPN - Nursing

Surry Community College
Dobson, NC

Skills

  • Wound Care
  • Catheter Change and Preparation
  • Grooming and Bathing Assistance
  • EMR Systems
  • Inpatient Care
  • Compassionate Caregiver
  • Activities of Daily Living (ADL) Support
  • Patient care
  • Infection control

Certification

  • CNA I Certification
  • CPR Certified

References

References available upon request

Timeline

CNA II

Northern Regional Hospital
05.2023 - Current

CNA I

Surgical ICU-Atrium Health Wake Forest Baptist
07.2021 - 10.2023

CNA I

Senior Quality Care Inc.
03.2021 - 07.2021

ONLINE PERSON

Walmart
08.2020 - 03.2021

PATIENT SERVICE REPRESENTATIVE

Triad Neurological-Wake Forest Baptist Health
12.2019 - 08.2020

PATIENT SCHEDULING COORDINATOR

Access Center-Wake Forest Baptist Health
09.2014 - 02.2019

PATIENT SURGERY SCHEDULER

Ophthalmology-Wake Forest Baptist Health
04.2010 - 09.2014

PATIENT SERVICE REPRESENTATIVE

Reproductive Medicine-Wake Forest Baptist Health
10.2004 - 04.2010

CNA I

Neurosurgery-Wake Forest Baptist Health
11.2003 - 10.2004

LPN - Nursing

Surry Community College

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