Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Mary Higgins
Midland,TX
Work Preference
Summary
Customer service and management professional with 28+ years of retail and travel-center leadership experience, skilled in team leadership, inventory management, training development, and cash-handling. Manages daily operations, staffing, and loss-control processes to improve efficiency, reduce downtime, and maintain accurate financial procedures. Seeks to apply proven coaching and process-improvement abilities to enhance customer experience and operational consistency in a fast-paced retail or service environment.
Overview
28
28
years of professional experience
Work History
Shift manager cashier maintenance
Pilot Travel Centers
Van Horn, Tx
09.2019 - 09.2022
- Oversaw shift operations, including cashiering and maintenance, to ensure compliance with safe store opening and closing procedures.
- Mentored team members on customer service and cash-handling protocols to enhance transaction accuracy and service consistency.
- Orchestrated scheduling and prioritization of maintenance tasks to enhance equipment reliability.
- Oversaw inventory management and executed supply orders to ensure product availability.
- Addressed customer issues promptly, enhancing overall satisfaction and loyalty.
Manager
Dollar General
Van Horn, Tx
02.2022 - 03.2022
- Managed daily store operations including staffing, inventory, and cash procedures to ensure smooth shifts and accurate finances.
- Designed layout adjustments and signage strategies to improve product discoverability, shortening customer search time and boosting perceived store convenience.
- Monitored sales mix and inventory turnover signals to reprioritize ordering and promotions, producing steadier stock levels and better alignment with demand.
Assistant manager cashier
Subway
Sierra Blanca, Tx
02.2012 - 01.2019
- Managed daily front-of-house operations and cashier duties to maintain smooth service and reduce wait times.
- Trained and supervised staff schedules to improve shift coverage and increase sales consistency.
- Monitored inventory and placed supply orders to prevent stockouts and control food costs.
- Resolved customer issues promptly to maintain satisfaction and preserve repeat business.
- Implemented cash-handling procedures and reconciliations to improve accuracy and reduce discrepancies.
Cashier
Lowes Grocery
Ozona, Tx
09.2012 - 01.2013
- Redesigned customer queue procedures to smooth checkout flow, reducing perceived wait and improving overall shopper satisfaction through proactive lane management.
Assistant manager cashier
Best Groceries
Sierra Blanca, Tx
02.2007 - 05.2012
- Implemented double-count cash verification process that reduced register discrepancies and improved reconciliation accuracy.
- Analyzed daily sales patterns and adjusted staffing plans to align labor with demand, improving service consistency and reducing checkout bottlenecks.
- Introduced a quick-reference troubleshooting guide for register errors, enabling faster resolutions and minimizing downtime at customer-facing terminals.
Manager
Family Dollar
Chaparral, NM
10.2006 - 01.2007
- Led daily store operations, improving inventory accuracy and achieving measurable sales growth.
- Spearheaded store strategy to align merchandising and local promotions, improving customer flow and delivering noticeable gains in weekday traffic and basket engagement.
- Oversees receiving and shelf organization, enforcing planogram standards to reduce out-of-stocks and produce consistent product availability.
- Coaches cross-functional shifts on customer service and register best practices through targeted shadowing, elevating transaction accuracy and guest satisfaction.
Manager
Pets Barn
El Paso, Tx
07.2004 - 02.2006
- Led daily store operations and supervised staff, improving service consistency and shift efficiency.
- Managed inventory and supplier orders to reduce stockouts and optimize product availability.
- Implemented sales-focused staff training that produced measurable increases in average transaction value.
- Resolved customer escalations and improved satisfaction through timely problem-solving and follow-up.
- Controlled cash handling and financial reconciliations to maintain accurate reporting and reduce discrepancies.
Assistant manager cashier
Rogers Grocery
Sierra Blanca, Tx
11.1997 - 09.2000
- Managed daily cashier operations and staff scheduling to maintain consistent store coverage and reduce checkout delays.
- Supervised cash handling and reconciled registers to prevent shrinkage and ensure accurate financial records.
- Trained and coached front-line employees on customer service and POS procedures to improve transaction speed and satisfaction.
- Resolved customer issues and escalations to restore satisfaction and maintain repeat business.
- Monitored inventory levels and coordinated with suppliers to minimize stockouts and maintain product availability.
Manager training waitress
Chuck Wagon
Sierra Blanca, Tx
05.1996 - 12.1998
- Led training program for waitstaff, improving service consistency and reducing errors with measurable results.
- Optimized scheduling practices to better match server capacity with demand, producing steadier coverage and more reliable guest service.
- Piloted brief in-shift skill drills focused on high-impact tasks, enabling quicker error correction and noticeable gains in service speed.
Head waitress manager
Tiger Truck Stop
Esperanza, Tx
05.1994 - 03.1996
- Led front-of-house staff scheduling and training to improve service consistency with measurable results.
- Coordinated front- and back-of-house handoffs with concise shift briefs, improving communication clarity and accelerating ticket-to-table times.
- Maintained accurate shift logs and incident notes to identify recurring issues, enabling targeted corrective actions and measurable operational improvements.
- Partnered with suppliers and kitchen leads to align prep priorities for peak shifts, reducing stockouts and ensuring steady menu availability during busy periods.
Education
General
Sierra Blanca ISD
Sierra Blanca, Tx02-1998
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Arizona department of education
Phoenix, AZ05-2002
Skills
Team Leadership
Conflict Resolution
Inventory Management
Training Development
Computers
Languages
Spanish
Timeline
Manager
Dollar General
02.2022 - 03.2022
Shift manager cashier maintenance
Pilot Travel Centers
09.2019 - 09.2022
Cashier
Lowes Grocery
09.2012 - 01.2013
Assistant manager cashier
Subway
02.2012 - 01.2019
Assistant manager cashier
Best Groceries
02.2007 - 05.2012
Manager
Family Dollar
10.2006 - 01.2007
Manager
Pets Barn
07.2004 - 02.2006
Assistant manager cashier
Rogers Grocery
11.1997 - 09.2000
Manager training waitress
Chuck Wagon
05.1996 - 12.1998
Head waitress manager
Tiger Truck Stop
05.1994 - 03.1996
General
Sierra Blanca ISD
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Arizona department of education