Mary Hill
Taunton,MA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Waitress
Off Broadway Diner
06.2005 - 01.2019
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Waitress/Bartender
Weir House Of Pizza
12.2019 - 08.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Used cash registers and credit card machines to cash out customers.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Waitress/Bartender
Stevies Pier View
07.2023 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
GED -
Taunton High School
Taunton Ma05.1981
Skills
- Customer Service
- Safe Food Handling
- Order Accuracy
- Dining Area Maintenance
- Guest Relations Management
- Menu Recommendations
- Menu Presentation
- Table Bussing
- Daily Specials Memorization
- Menu Memorization
- Food Safety Understanding
- Bar Terminology
- Table Setting Knowledge
- High-Volume Dining
- Accurate Money Handling
- Beverage Preparation
- Hospitality Service Expertise
- Food Station Setup
- Food Running
- Upselling
- Cash Handling
- Supply Restocking
- Payment Processing
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Waitress/Bartender
Stevies Pier View
07.2023 - Current
Waitress/Bartender
Weir House Of Pizza
12.2019 - 08.2022
Waitress
Off Broadway Diner
06.2005 - 01.2019
GED -
Taunton High School
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